IT Technican

Kawartha Dairy•Kawartha Lakes, ON

4d•CA$55,000 - CA$65,000•Onsite

About The Position

If you want to be responsible for overseeing and resolving complex technical support issues, ensuring the efficient operation and maintenance of IT systems – all while having fun doing it, apply to our IT Technician opportunity so we can meet you!

Requirements

Minimum of 5 years of experience in IT support, with a strong background in troubleshooting and resolving complex technical issues or combination of post-secondary education and experience.
In-depth knowledge of networking, security protocols, and Zero Trust architecture.
Excellent customer service skills with the ability to communicate effectively with users at all levels of technical proficiency.
Strong documentation skills and experience in creating and maintaining IT knowledge bases.
Training and mentoring Associate staff.
Ability to work independently and as part of a team, with strong organizational and time-management skills.
Availability to participate in after-hours support on a rotating basis, is needed.

Responsibilities

Assess, prioritize, resolve, or escalate technical support issues to ensure timely and accurate solutions.
Provide advanced support for end-user requests, including user account creation, printer and peripheral support, applications, networking, backups, and security.
Oversee the implementation of Zero Trust principles, ensuring adherence to company security standards.
Lead and support the completion of ongoing projects by offering training, documentation, and software installation.
Ensure consistent end-user use and satisfaction with project deliverables or applications.
Provide mentorship and training to Associate technicians to maintain a high standard of service within the department.
Contribute to building and maintaining a knowledge base of documentation for IT processes and solutions.
Participate in occasional or ongoing after-hours support shifts as required to maintain service continuity, including but not limited to emergency events or seasonal volume activities.
Participation and development in an annual personalized development plan to support ongoing development and growth within the IT Technician role at Kawartha Dairy.