IT Technician

Schweitzer Engineering Laboratories (SEL) • Pullman, WA

5d • $30 - $45 • Onsite

About The Position

Are you passionate about technology and delivering exceptional customer service? As an IT Technician, you’ll play a key role in supporting and maintaining the technology systems that keep our organization running smoothly. This position offers the opportunity to resolve a variety of IT support requests, deploy and troubleshoot hardware and software, and collaborate with users across the business—all while upholding the highest standards of confidentiality and professionalism. Based in Pullman, WA, this role combines meaningful, hands-on technical work with the benefits of an outstanding quality of life. As an IT Technician, a typical day might include the following: Resolve a range of IT support requests from basic to moderate complexity and escalate as necessary. Deploy and support software and hardware systems – troubleshoot and resolve issues. Support a variety of IT-related systems. Provide excellent customer service using a wide variety of communication skills. Practice absolute confidentiality and unquestionable ethics. Follow work instructions and creates and maintains IT documentation as required. This job might be for you if you have: An associate's degree or equivalent experience providing technical support or customer service Basic knowledge of IT methods, practices, procedures, and policies Excellent customer service commitment Strong writing, documentation, and speaking skills Ability to learn new skills and assume new responsibilities Preferred Qualifications Technical background and knowledge of manufacturing and/or engineering processes Ability to meet Motor Vehicle Report Qualification Standards of SEL Physical Requirements Must be able to lift and carry 40 pounds Location Pullman, WA- This position is located in Pullman, WA. Nestled in Eastern Washington, offering an exceptional quality of life. Embrace the charm of small-town living with spacious surroundings, no traffic hassles, and easy access to outdoor adventures in nearby mountains, rivers, and forests. Plus, benefit from excellent schools and universities in the area Competitive pay. Superior benefits. Inspiring work. People are at the core of our company and we hire employee-owners. We welcome you to learn more about how we support employees. We’re 100% employee owned. Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options. We offer top tier medical, prescription, dental, vision, life, and disability insurance. We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay. We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs. Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits. Pay Range Data IT Technician: $30.29 - $44.76 per hour. We are open to reviewing additional candidates with more or less experience and the pay range may differ if filled at a different level. Our pay ranges are determined by job, responsibility, and location. We base our starting pay offer and title on location and job-related factors such as candidate experience, training, knowledge, and skills. Communication with Applicants We communicate with all applicants. If you do not receive a response about your application, please check your SPAM filter or reach out to us at [email protected]. SEL is an Equal Opportunity Employer: Vets/Disabled. SEL invents, designs, and builds digital products and systems that protect power grids around the world. This technology prevents blackouts and enables customers to improve power system reliability and safety at a reduced cost. A 100 percent employee-owned company headquartered in Pullman, Washington, SEL has manufactured products in the United States since 1984 and now serves customers worldwide. Our mission is simple: to make electric power safer, more reliable, and more economical.

Requirements

• An associate's degree or equivalent experience providing technical support or customer service
• Basic knowledge of IT methods, practices, procedures, and policies
• Excellent customer service commitment
• Strong writing, documentation, and speaking skills
• Ability to learn new skills and assume new responsibilities

Nice To Haves

• Technical background and knowledge of manufacturing and/or engineering processes
• Ability to meet Motor Vehicle Report Qualification Standards of SEL

Responsibilities

• Resolve a range of IT support requests from basic to moderate complexity and escalate as necessary.
• Deploy and support software and hardware systems – troubleshoot and resolve issues.
• Support a variety of IT-related systems.
• Provide excellent customer service using a wide variety of communication skills.
• Practice absolute confidentiality and unquestionable ethics.
• Follow work instructions and creates and maintains IT documentation as required.

Benefits

• People are at the core of our company and we hire employee-owners.
• We’re 100% employee owned.
• Retirement benefits include an employer funded stock ownership plan (ESOP) and personal 401(k) options.
• We offer top tier medical, prescription, dental, vision, life, and disability insurance.
• We recognize the importance of a healthy life balance and offer: 10 paid holidays, annual vacation accrual starting at 12 days, 9 paid sick days, and paid family and medical leave that covers 90% of your pay.
• We foster growth and development of our employees through avenues such as STEM courses, apprenticeships, tuition assistance, and engineering development programs.
• Ask our team about other benefits including wellness, fertility, adoption, and flexible spending benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree