Onsite IT Technician

Biomerics•Salt Lake City, UT

21h•Onsite

About The Position

Biomerics is a world-class manufacturer and innovative polymer solutions provider for the medical device and biotech industries. As a vertically integrated company, we specialize in designing, developing, and producing medical devices for diagnostic and interventional procedures. We are focused on next-generation solutions for vascular access, electrophysiology, cardiac rhythm management, neurovascular, structural heart, and cardiovascular markets. At Biomerics, we are dedicated to our diverse employee base. We understand that a strong, skilled, and engaged workforce is the foundation of our continued success as a business. We strive to live up to Biomerics' values in all our interactions. It is an exciting time to be part of our collective team, and there is no limit to the impact that can be achieved here at Biomerics. We improve and advance the lives of our employees and the patients who depend on our products. At Biomerics, we believe in integrity, partnership, empowerment and accountability, trust, agility, teamwork, and excellence, and we care. Our team-oriented, customer-focused corporate culture prioritizes building strategic, mutually beneficial partnerships with customers and our team members.

Requirements

1-2 years of technical support experience in a manufacturing environment.
Associate’s degree in computer science, Information Technology, or a related field; bachelor’s degree preferred.
Microsoft Windows and Microsoft 365
Basic networking protocols and concepts
Active Directory and identity management fundamentals
Endpoint hardware and peripherals
Ticketing and knowledge management systems

Responsibilities

Respond to support requests through phone, email, chat, walk-up, and ticketing systems.
Troubleshoot basic hardware, software, mobile device, account, and access issues.
Provide white-glove support to executive team members.
Perform password resets, account unlocks, and user provisioning activities.
Install, configure, and support standard endpoint software.
Manage, inventory, and deploy computer hardware and peripherals.
Document all troubleshooting activities and resolutions in the ITSM platform.
Collaborate with cross-functional teams to address complex technical issues and to complete physical requirements associated with technical projects.
Escalate issues that exceed Tier 1 scope according to established procedures.
Adhere to service level agreements (SLAs) and security requirements.
Participate in team meetings, training, and continuous learning activities.