IT Technician - Level 1
Topaz HR•Lakewood, NJ
•$55,000 - $63,000
About The Position
A growing Managed Service Provider (MSP) is seeking a motivated Level 1 IT Technician to join its team. This position is ideal for an entry-level IT professional looking to gain hands-on experience supporting clients with technology, cybersecurity, cloud solutions, and day-to-day technical support. The ideal candidate is customer-focused, eager to learn, and passionate about technology.
Requirements
- 1+ year of IT support or help desk experience preferred
- Basic knowledge of Windows, Microsoft 365, and networking fundamentals
- Familiarity with Active Directory and user account management is a plus
- Strong troubleshooting and communication skills
- Ability to prioritize tasks and work in a fast-paced environment
- Positive attitude and willingness to learn
Responsibilities
- Provide first-level technical support via phone, email, and ticketing systems
- Troubleshoot hardware, software, Microsoft 365, printer, and connectivity issues
- Set up and deploy desktops, laptops, and user accounts
- Document, update, and manage support tickets
- Escalate complex issues to senior technicians when necessary
- Maintain accurate client and support documentation
- Deliver exceptional customer service and timely issue resolution
Benefits
- health insurance benefits
- 401(k) plan
- Paid time off and holidays
- Training and professional development opportunities
- Clear path for career growth into Level 2 and advanced technical roles
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
