About The Position

Support Agency’s information technology needs by developing, installing, and maintaining, networking and telecommunication hardware and programs; providing technical support to users. Provide technical support to users by receiving instructions from supervisor or designee; providing information, guidance and assistance in the use of software and equipment; working closely with IT team members to troubleshoot and coordinate positive resolution of concerns.

Requirements

  • High school diploma or equivalent
  • 3 years acceptable combination related experience, training and education
  • Experience working with Windows O/S; Windows application
  • Valid drivers license, acceptable driving report and dependable transportation
  • Ability to read, interpret and apply technical publications, manuals and other documents
  • Ability to troubleshoot and positively resolve an array of hardware, software, and application problems
  • Ability to effectively interpret and articulate technical information to non-technical users
  • Ability to effectively interpret new software applications and apply knowledge from one application to another
  • Ability to provide effective formal and informal technical instruction and demonstration
  • Promote a value-based team environment by establishing and maintaining a positive working relationship with all levels of staff

Nice To Haves

  • Associates degree in computer science or related field
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