IT Technician Intermediate - 3rd Shift
Plateau Software Inc•Sierra Vista, AZ
•Onsite
About The Position
Plateau Group is seeking an Intermediate level IT Technician to join our team. The Intermediate Technician is responsible for troubleshooting hardware and software, supporting customers with IT questions, ticketing work completed, and supporting high profile military or government personnel as required. This is an onsite position at Ft. Huachuca and requires supporting the 3rd shift.
Requirements
- 3+ years of IT experience
- DOD Secret clearance or above
- CompTIA Security + Certification
Nice To Haves
- Advanced technical experience
- Ticketing system and metric experience
Responsibilities
- Support daily operations and user support requests
- Diagnose and resolve complex hardware faults for end-user devices, network peripherals, and integrated AV systems.
- Deliver comprehensive physical and logical support for IT assets, including component upgrades, system updates and software deployment
- Support student on boarding by validating student network access
- Facilitate student onboarding by validating network credentials and enforcing logical access control policies
- Audit and enforce all security requirements during student in-processing to authorize secure network connectivity
- Provide advanced troubleshooting for student devices and document all technical faults and remediation steps
- Maintain detailed records of all completed work and system modifications within the local ticketing system
Benefits
- Shift differential is included
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
