IT Technician (Infrastructure)

City of Dothan•Dothan, AL

6d•Onsite

About The Position

This position provides technical customer services support for city information technology end users. The work consists of related technical duties. The variety of customer needs contribute to the complexity of the position. The purpose of this position is to provide technical support for the installation, repair, and maintenance of the city’s information technology systems. Successful performance contributes to the efficiency and effectiveness of a variety of city operations.

Requirements

Graduation from an accredited college or university with an Associate’s degree in Information Technology, Computer Science, Management Information Systems, or closely related field.
Possession of a valid driver license and acceptable driving record.
Employees are required to complete Certification of Understanding & Condition of Employment/ Promotion/Transfer/Demotion form (Personnel department).
Employees are required to complete the Information Technology Support Services Employee Confidentiality Agreement (IT department).
Employees in this position are fingerprinted within 30 days of employment/promotion/ transfer/demotion.
An applicant for this position is subject to various background investigations up to and including a criminal, credit, past employment, and reference checks.
An applicant for this position is subject to extensive background checks (since the age of majority) to determine eligibility and ensure requirements are met for this position.
Employees in this position are required to complete and pass the Criminal Justice Information System (CJIS) security training and exam annually after the initial training.
Employees in this position must pass a criminal background check every five (5) years after initial/pre-employment.
Employees are required to submit to Drug and Alcohol testing in accordance with the City of Dothan policy, which includes pre-employment and random tests for the duration of employment in this position.
Must meet the City of Dothan’s employment physical standard, which includes drug/alcohol testing.
Knowledge of design, operation, and maintenance of Layer 2/3 networks.
Knowledge of installation, configuration, integration, maintenance, and operation of VoIP network systems and traditional telecommunications systems.
Knowledge of standard programming and scripting languages, including utilities applicable to network administration and operation.
Knowledge of information technology security principles and protocols.
Knowledge of computer hardware installation, repair, and maintenance principles.
Knowledge of end user support services principles.
Skill in troubleshooting and resolving computer hardware, software, and networking problems.
Skill in problem solving.
Skill in prioritizing and planning.
Skill in interpersonal relations.
Skill in oral and written communication.

Nice To Haves

Twelve (12) week internship with the City of Dothan (IT Department) preferred.
Bachelor’s degree from an accredited college or university in Information Technology, Computer Science, Management Information Systems, or closely related field preferred.

Responsibilities

Pulls, routes, installs, and repairs cables for PCs, WAN, and LAN within City buildings.
Works closely with the City of Dothan fiber team, fostering collaboration and teamwork in fiber deployment, maintenance, and design implementations.
Assists in long-term projects as determined by the Infrastructure Division Manager.
Assists the Infrastructure Division Manager in building the City of Dothan L2 switching environment.
Assists in the planning, implementation, and maintenance of Wired and Wireless LAN equipment, WAN equipment, Access, security systems, backup/recovery systems, web-filtering, and firewall maintenance.
Works closely with the Infrastructure team to create and maintain documentation as necessary.
Answers telephone and provides assistance to technology end users.
Reviews, prioritizes, and completes work orders; enters tickets into ticket management system and monitors due dates for timely completion.
Maintains, troubleshoots, and updates a variety of information technology applications.
Manages and updates active directory through password resets, etc.
Performs hardware and peripheral device deployment; deploys software applications.
Maintains copiers, scanners, and printers.
Monitors IT tools and software and AS400 I Series operations; troubleshoots and resolves problems.
Maintains department and city information technology security standards.
Coordinates with hardware and software vendors to resolve problems and develop solutions.
Administers information technology tools and software.
Documents information technology solutions and processes.
Completes professional development and training.
Performs related duties.