IT Technician III

Oklahoma City Indian Clinic•Oklahoma City, OK

20h•Onsite

About The Position

Oklahoma City Indian Clinic (OKCIC) is a non profit corporation that provides culturally sensitive health care to the American Indian population. OKCIC services not only include basic medical care, but also dental, optometry, behavioral health services, fitness, nutrition and other family programs. Our mission is to provide excellent healthcare to American Indians. We do this by putting people first, providing quality services, and maintaining our Integrity and Professionalism. We are looking to add compassionate team players to our growing team as we continue to work toward our goal of becoming the national model for American Indian Health Care. The IT Technician II will support the design, implementation, and maintenance of computer networks, telephony infrastructure, and unified communications systems at the Oklahoma City Indian Clinic. This role assists in managing network performance, voice and video communication platforms, and endpoint technologies that support patient care and clinic operations. This Tech ensures secure and reliable connectivity for all data and voice systems, coordinates technical requirements with vendors and staff, and contributes to the ongoing modernization of OKCIC’s communications infrastructure.

Requirements

Must align with OKCIC vision, mission, and core values.
Eighteen (18) semester hours in Computer Science, Telecommunications, or related field; or an equivalent combination of education and experience, substituting one (1) year of experience in data processing operations, network support, or telephony administration.

Nice To Haves

Completion of a technical school curriculum as a network or communications technician is preferred.
Experience supporting VoIP systems, unified communications, and collaboration platforms is highly desired.
Preferred certifications: CompTIA Network+, Security+, or equivalent.
Fortinet NSE or Microsoft certifications preferred.
VoIP administration or vendor-specific telephony certifications are desirable.

Responsibilities

Network and Systems Support
Assists in the design, acquisition, installation, and maintenance of computer networks and server systems.
Troubleshoot system and connectivity issues; coordinates maintenance and repairs to ensure uptime and stability.
Installs and configures workstations, printers, and network devices according to schedule or request.
Ensures all cabling, ports, and device documentation are properly labeled and recorded.
Telephony and Communications Systems
Manages and maintains the Clinic’s enterprise telephony environment, including VoIP, call routing, extensions, voicemail, and call queues.
Administers the unified communications platforms (Zoom, Teams, or equivalent), ensuring consistent audio/video reliability and integration with Clinic operations.
Configures and supports mobile device management (MDM) for clinic staff phones and tablets.
Maintains call center and clinic phone tree configurations, ensuring routing accuracy for patient access and internal workflows.
Coordinates vendor and carrier support for phone lines, circuits, and SIP trunking services.
Develops and documents communication system diagrams, call flow charts, and endpoint inventories.
Ensures compliance with HIPAA, E911, and telecommunications regulations in all communications systems.
Electronic Health Record (EHR) Support
Installs hardware and software supporting the EHR and assists in resolving EHR-related connectivity or access issues.
Collaborates with IT staff to maintain performance and data integrity of clinical systems and imaging applications.
User Support and Training
Provides technical support for software, hardware, and communications devices.
Delivers training to users on the use of phones, softphones, video conferencing, and messaging tools.
Tracks and resolves service tickets in accordance with ITS service level expectations.
Security and Privacy Compliance
Implements measures to protect users from external threats, including phishing, malware, and unauthorized access attempts.
Assists in applying network security best practices, access controls, and encryption standards to voice and data systems.
Ensures all telecommunication devices and records adhere to HIPAA and OKCIC data protection requirements.
Documentation and Project Support
Maintains updated documentation for all ITS systems, including network diagrams, phone system configurations, and vendor support logs.
Assists in technology projects, including network expansions, clinic relocations, and communications upgrades.
Participates in departmental planning sessions to identify opportunities for modernization and service improvement.
Collaboration and Professionalism
Works collaboratively with cross-functional teams to ensure technology systems align with clinical and operational needs.
Communicates clearly, courteously, and effectively with patients, staff, and external partners.
Demonstrates urgency, accountability, and professionalism consistent with OKCIC’s mission and values.