IT Engineer III

ALLEN DISTRIBUTION•Carlisle, PA

12h•$60,000 - $70,000

About The Position

Purpose of PositionDevelop, test, and maintain Integration applications and processes to support the operations in being effective and efficient at meeting the internal and external customer’s goals. Values and Business Customer First We treat employees with respect and dignity We operate with high business ethics We don’t lie, steal or cheat to make a living We are a good corporate citizen We value our professional relationships We strive to have a “Continuous Improvement Culture” Practices Non-negotiable Safety Attitude towards customers Continued underperformance Flexibility Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task). Reliability Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. Attitude Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others. Willingness to learn Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change. Initiative Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. Quality of Work Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time. Follows directions Follows all written and verbal instructions provided by management, project leader, etc… Communication Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. Appearance Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position. Safety Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise.

Requirements

Effective communication and interpersonal skills when dealing with individuals or groups and provide training as needed using our systems.
The ability to have a comprehensive understanding of our EDI software and ability to create integration process between Allen Distribution and our customers.
The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to 4 months.

Responsibilities

Ensure training of all mission critical functions related to your position
Identify support trends and challenges
Research and root causes and elevate to the proper personnel
Report to Manager, Integrations quarterly of interaction with the management of the user community to define business requirements and scope of needs.
When deemed beneficial by yourself or the Integrations manager, project outline will be created with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline
Priorities of projects will be determined with the Integrations Manger and review monthly or more frequently
Any project not on course to meet its goals, timelines or budget needs to be communicated to the Integrations Manager at time of awareness
Monitor performance of servers and the application
Elevate issues to Engineers, Manager of Integrations, or Vendors
Work with internal resource and/or EDI vendor to resolve connectivity and data issues.
Monitor transactions for acceptance or rejection and resolve errored transactions when applicable.
Monitor transactions for accuracy when in production.
Evaluate customer volumes and recommend volume customers for EDI optimization.
Connectivity across operations regarding data sharing between customer and defined company systems
Develop Integrations based on internal or external customer needs
Identify any systematic patterns, which may require more generalized actions.
Respond to all Integrations related support requests bases on areas of responsibility and priority level accordingly.
Troubleshoot and resolve issues or involve the appropriate person.
Work with WMS and IT Support personnel to solve issues which cross specializations.