IT Systems Technician III

Siltronic•Portland, OR

About The Position

The IT Systems Technician III, ensures reliable workstation performance and operational continuity by prioritizing and resolving technical issues within established service levels. They would manage workstation hardware needs through regular evaluation and recommendations, maintain accurate asset inventories with timely updates and cycle counts, and uphold consistent workstation availability through proactive inventory control and ordering practices. In addition, will operate with limited supervision.

Requirements

Requires a Bachelors or higher degree in Computer Science, Business Informatics, or similar programs, or equivalent certifications with practical experience with 2-4 years in Systems Administration and a minimum 2 years in infrastructure/network discovery, design, build, and migration.
The ideal candidate should have mid-level expertise in computer hardware and operating systems, a solid understanding of networking protocols and enterprise-grade devices, and experience with programming and scripting for automation.
Proficiency in project management methodologies is essential, along with the flexibility to participate in on-call rotations, provide off-hours support, and travel internationally as needed.
Professional experience in at least three areas: Collaboration Technologies (O365, Cisco WebEx), Mobility Technologies (Intune, zScaler), Single Sign-On (Microsoft), Core Workplace Services (Windows XP–11, AD, DNS, DHCP, File Services, SharePoint, SCCM/Adaptiva), Virtualization (VMware, Citrix)
Requires an Associate or Bachelor’s degree in a relevant IT field or equivalent related experience, along with 4–7 years of systems administration or endpoint engineering work, including at least two years in infrastructure or network design, build, or migration.
Should hold A+ or Dell hardware certifications and have experience in at least three areas: collaboration tools (Microsoft 365, WebEx), mobility technologies (Intune, zScaler), identity/SSO, core workplace services (Windows 10/11, AD, DNS, DHCP, SharePoint, SCCM/Adaptiva), virtualization (VMware, Citrix).
Strong hardware, OS, and networking knowledge is needed, along with automation skills in PowerShell, Python, or Bash, a solid understanding of current IT trends, and strong analytical and problemâsolving abilities to resolve complex issues.
May be required to have Clean Room Certification.
Must be willing to work on call rotations and perform off hours support / maintenance on an as needed basis.
To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following tasks:
Ability to sit / stand / walk as required for various periods of time
Ability to use office equipment, phones, laptop effectively for various amounts of time throughout the day
Ability to lift up to 50 pounds

Responsibilities

Resolve workstation and endpoint failures, repairing or replacing components as needed.
Diagnose and troubleshoot hardware, OS, Linux, and endpoint issues across physical and virtual environments.
Develop and maintain workstation and mobile solutions using Microsoft Office 365.
Configure, image, and deploy workstation systems following approved baselines and security standards.
Plan and execute OS and software installations, upgrades, and patching to ensure reliability and compliance.
Administer Linux/Windows systems, including configuration, patching, access control, performance tuning, and backup/DR readiness.
Manage endpoint lifecycle, including imaging, baselining, packaging, patching, and VDI support.
Administer accounts, printers, directories, and file systems to maintain system integrity.
Provide and manage access to applications, shared resources, and directories.
Monitor service delivery reports and initiate corrective or preventive actions.
Maintain accurate assetâtracking information for all repairs, deployments, and lifecycle activities.
Recover and redeploy underâutilized or unused equipment to optimize hardware usage.
Create and maintain documentation, including system designs, procedures, runbooks, and troubleshooting guides.
Implement containerization and modern release practices where applicable to workstation and endpoint components.
Operate within change, incident, and problem management processes while enforcing security and compliance.
Monitor workstation and endpoint performance and recommend improvements or highâavailability patterns.
Evaluate new and emerging technologies and vendors and provide recommendations.
Provide technical support to developers, DBAs, and application teams on endpointârelated dependencies.
Mentor and train support personnel and team members to strengthen team capability.