IT Technician II

The Gowan Co.•Yuma, AZ

3d•Onsite

About The Position

The IT Technician, Level 2 configures, troubleshoots, and maintains computer hardware, software, and network systems with moderate supervision. This role supports internal users by responding to Help Desk requests and managing work through the ticket management system. The role requires strong troubleshooting capability, customer service skills, and participation in IT projects involving networking, specialized applications, and cybersecurity practices.

Requirements

3+ years of hands-on IT technical support experience
Strong customer service skills with internal users, external customers, and vendors
Strong working knowledge of Microsoft technologies, including Windows 11, Office 365, and Active Directory
Strong diagnostic, troubleshooting, and problem-solving skills
Strong written and verbal communication skills
Strong organizational and time-management skills
Working knowledge of networking, telecommunications, internet security, and data privacy principles
Maintain a valid driver’s license and operate company vehicles as needed

Nice To Haves

Bilingual English and Spanish preferred
Certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional preferred

Responsibilities

Configure, install, and maintain workstations and peripheral devices.
Perform system imaging, deployments, and hardware refreshes.
Diagnose and resolve hardware, software, and connectivity issues, repair or replace components as needed.
Install and configure software based on company standards and specifications.
Provide user orientation and training on new software and computer equipment.
Troubleshoot TCP/IP-related issues, including workstation connectivity, IP phones, cameras, and cabling.
Plan and schedule system upgrades and preventative maintenance to reduce disruption.
Maintain accurate incident, repair, and maintenance records in the ticketing system.
Support and maintain local network environments to improve performance and reliability.
Help ensure security, privacy, and integrity of networks, systems, and data repositories.
Participate in IT projects requiring networking, application, and cybersecurity knowledge.