IT Technician II in Gainesville, FL

The Collier Companies•Gainesville, FL

1d•Onsite

About The Position

The Collier Companies is seeking a highly motivated and technically skilled IT Technician II to join our onsite Information Technology team. This role is responsible for providing advanced Level II/III technical support for end users, endpoint systems, Microsoft cloud platforms, and enterprise applications across the organization. The ideal candidate will possess strong experience supporting Microsoft 365, Azure, endpoint management technologies, and mixed operating system environments. This position serves as a technical escalation resource for the Help Desk team and requires excellent troubleshooting, communication, and customer service skills. Candidates should be comfortable operating in a fast-paced environment while maintaining a high standard of technical support and professionalism.

Requirements

Minimum 3+ years of professional IT support experience in a corporate or enterprise environment
Minimum 3+ years of hands-on experience supporting Microsoft 365 and Microsoft Azure environments
Strong technical knowledge of: Windows 10 and Windows 11 administration and troubleshooting
Microsoft Intune / Endpoint Manager
Azure Active Directory (Entra ID)
Microsoft 365 administration and support
Desktop imaging, software deployment, and endpoint configuration
Experience supporting macOS devices in a business environment
Experience utilizing Zendesk or similar ITSM/ticketing platforms
Understanding of Active Directory, group policy, account administration, and endpoint security best practices
Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, VPN, and wireless connectivity troubleshooting
Strong analytical, troubleshooting, and problem-solving abilities
Excellent written and verbal communication skills
Demonstrated commitment to delivering exceptional customer service and end-user support

Nice To Haves

Experience with endpoint protection and vulnerability management solutions
Experience supporting hybrid and remote workforce environments
Familiarity with scripting or automation tools such as PowerShell is a plus
Experience working within structured ITIL or service management environments
Microsoft Certified: Modern Desktop Administrator Associate
Microsoft 365 Certified Azure Fundamentals or Azure Administrator Associate
CompTIA A+
CompTIA Network+
CompTIA Security+
Customer-focused mindset with strong interpersonal skills
Ability to communicate technical concepts to non-technical users
Strong organizational and time management skills
Ability to manage multiple priorities and escalations effectively
Self-motivated with the ability to work independently and collaboratively
Strong attention to detail and commitment to operational excellence

Responsibilities

Provide advanced onsite Level II/III support for desktops, laptops, mobile devices, printers, conferencing systems, and peripheral hardware
Troubleshoot and resolve escalated hardware, software, authentication, connectivity, and endpoint management issues
Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive, and Azure Active Directory (Entra ID)
Deploy, configure, maintain, and troubleshoot Windows 10/11 and macOS systems in an enterprise environment
Manage endpoint provisioning, configuration policies, compliance, and device security through Microsoft Intune
Utilize Zendesk ticketing platform to document incidents, service requests, asset tracking, and resolution details
Support user account lifecycle management including onboarding, offboarding, MFA setup, permissions, and access control
Assist with endpoint security remediation, patch management, software deployment, and vulnerability mitigation
Collaborate with infrastructure, networking, and cybersecurity teams on operational support and project initiatives
Maintain technical documentation, knowledge base articles, and standard operating procedures
Monitor ticket queues and ensure service level expectations are consistently achieved
Participate in system upgrades, deployments, migrations, and IT improvement initiatives