IT Technician II

Sea World•Williamsburg, VA

2d•Onsite

About The Position

Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you! Full-Time IT Technician II The IT Technician II, will be supporting both Busch Gardens Williamsburg and Water Country USA What you get to do: Install, maintain and troubleshoot multiple POS systems and associated hardware. Install, maintain and troubleshoot fiber optic and ethernet cabling. Assist with new user network access setup. Perform basic laptop and desktop hardware diagnostics and repair. Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management) Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management) Interact professionally with other departments and outside vendors. Manage single projects to ensure they are completed on time, on budget, and according to the department’s needs. Interact with corporate IT and vendors to isolate and repair software issues remotely. Assist users with laptop set up and testing. Assist with troubleshooting logical/physical networking issues. Assist with troubleshooting complex telephony issues. Work with IT team members on event set ups and department moves. Assist with repair parts and receiving process. Other duties as assigned.

Requirements

1-3 years of experience working with PC, Security Systems (CCTV and access control), Telecom, System Support and/or Network experience preferred.
High school diploma or equivalent
Must be 18 years old or older.
Must possess a valid, state-issued driver’s license.
Working knowledge of Windows, Cisco IOS, and/or Avaya
Excellent written/verbal communication skills and be comfortable speaking over a radio.
Basic math skills
Basic analog phone troubleshooting skills
Able to recognize and address service design (according to ITIL methodology processes) concerns; to include service levels, availability management and information/physical security management.
Able to lift up to 75 pounds and push/pull up to 150 pounds.
Able to climb ladders and be comfortable working at heights up to 100 feet.
Comfortable working around fumes/dust/odor
Comfortable working around animals
Able to work in all weather conditions.
Available to work varying shifts/hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays.
Available to support an on-call rotation to assist with after-hours needs.

Responsibilities

Install, maintain and troubleshoot multiple POS systems and associated hardware.
Install, maintain and troubleshoot fiber optic and ethernet cabling.
Assist with new user network access setup.
Perform basic laptop and desktop hardware diagnostics and repair.
Perform service transition tasks according to ITIL methodology processes (Asset management, change management, knowledge management-SOP management)
Perform service operation tasks according to ITIL methodology processes (Event management, incident management, problem management, request fulfillment, access management)
Interact professionally with other departments and outside vendors.
Manage single projects to ensure they are completed on time, on budget, and according to the department’s needs.
Interact with corporate IT and vendors to isolate and repair software issues remotely.
Assist users with laptop set up and testing.
Assist with troubleshooting logical/physical networking issues.
Assist with troubleshooting complex telephony issues.
Work with IT team members on event set ups and department moves.
Assist with repair parts and receiving process.
Other duties as assigned.