IT Support Technician II

FRONTGRADE TECHNOLOGIES • Carlsbad, CA

6d • $25 - $30

About The Position

The IT Support Technician II will be responsible for providing technical support and assistance to end-users, troubleshooting software and hardware issues, and escalating complex problems to higher-level support teams when necessary. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and a customer-focused approach.

Requirements

• High School Diploma or GED
• Minimum of four (2) years of experience in area of responsibility.
• Applicable experience in lieu of a Degree may be considered.
• Intermediate level skills in Microsoft Active Directory
• Intermediate level skills in Microsoft Azure
• Intermediate level skills in Microsoft Intune
• Intermediate level skills in Microsoft 365 Applications
• This position requires access to technology, materials, software or hardware that is controlled by either ITAR or EAR U.S. export laws. As a condition to this job offer, in order to be employed in this position, you must be able to obtain an U.S. Government export license(s), as required by law.

Nice To Haves

• Intermediate level skills in IT Infrastructure
• Intermediate level skills in IT Trouble Shooting
• Intermediate level skills in Client Focus
• Intermediate level skills in Telecommunications Networks
• Intermediate level skills in Collaboration
• Intermediate level skills in Virtualization Technologies
• Advanced level skills in Computer Operating Systems

Responsibilities

• Respond to incoming support requests via phone, email, or ticketing system in a timely manner
• Diagnose and troubleshoot technical issues related to software, hardware, and network connectivity
• Provide guidance and assistance to end-users on the use of IT systems, applications, and tools
• Escalate unresolved issues to the appropriate support teams or vendors for further investigation and resolution
• Install, configure, and maintain computer hardware, software, and peripherals
• Collaborate with other IT team members to implement solutions and improvements
• Document support activities, resolutions, and troubleshooting steps for future reference
• Contribute to the development of knowledge base articles and user guides

Benefits

• Medical (FSA + HSA), Dental, and Vision
• Immediate 401K Vesting/Matching
• Career Opportunity and Growth
• Tuition Reimbursement
• Student Loan Repayment
• Generous PTO and 11 paid Holidays per year (8 regular and 3 floating)
• 8 weeks of 100% Paid Family Leave
• Profit Sharing Plan applies to all non-Annual Incentive Plan and non-Sales Incentive Plan employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED