IT Technician II - Glenville, NY

Trustco Bank • Schenectady, NY

2h

About The Position

Are you passionate about technology and dedicated to ensuring seamless digital operations? Join us as a PC Technician II, where you'll play a pivotal role in maintaining, troubleshooting, and optimizing our computer systems to support our dynamic business environment. This position offers the opportunity to contribute to a high-performing IT team, mentor junior technicians, and engage in innovative projects within a reputable organization.

Requirements

• Associate’s degree in Information Sciences and Technology or equivalent education/experience.
• Strong verbal and written communication skills.
• Exceptional organizational abilities with multitasking proficiency under tight deadlines.
• Independent worker with effective teamwork skills.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Fluent in English; bilingual a plus
• Access to reliable transportation

Nice To Haves

• Bachelor’s degree in Computer Science or Engineering Technology.

Responsibilities

• Ensure System Uptime: Monitor branch connection statuses and proactively address potential disruptions.
• Troubleshoot & Resolve: Debug and repair issues across computers, phones, printers, routers, and network devices utilizing ticketing systems.
• Support Software & Hardware: Assist with software deployments, system modifications, and hardware assemblies to keep employee workstations current and efficient.
• Security & Compliance: Track cybersecurity threats, manage user access, and ensure adherence to IT policies and licensing standards.
• Technical Leadership: Guide junior technicians through complex tasks, providing mentorship and support.
• System Configuration & Deployment: Support imaging, device deployment, and configuration to streamline onboarding and technology rollouts.
• Documentation & Training: Maintain comprehensive records and deliver user training to promote best practices.
• Project Participation: Contribute to technology upgrades, office relocations, and other IT initiatives enhancing organizational capabilities.
• Asset & Inventory Management: Oversee IT equipment tracking to optimize resource utilization.
• Network troubleshooting: Install, configure, and maintain network hardware (switches, routers, firewalls, access points). Monitor network performance and troubleshoot connectivity issues

Benefits

• medical, dental and vision insurance
• a health savings account with an annual employer contribution
• a 401(k)-retirement plan with generous employer match
• paid time off plus 11 paid federal holidays
• training and professional development programs
• tuition reimbursement
• reduced fees and rates on certain loan products

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree