Loan Servicing Coordinator - Glenville, NY

Trustco Bank • Schenectady, NY

5d • $35,360 - $47,840

About The Position

As a vital part of our dedicated team, the Loan Servicing Coordinator plays a pivotal role in ensuring the seamless management and servicing of all bank loans. This position demands meticulous attention to detail, adherence to regulatory standards, and exceptional communication skills to foster positive relationships with clients, attorneys, insurance providers, and internal teams. If you thrive in a dynamic environment and are committed to operational excellence, Trustco Bank invites you to become part of our esteemed family.

Requirements

• High school diploma or equivalent.
• Effective verbal and written communication skills.
• Highly organized with strong multitasking abilities.
• Proficiency in Microsoft Office Suite, especially Excel and Word.
• Fluent in English; bilingual a plus
• Access to reliable transportation
• Ability to work effectively in a collaborative team environment.

Nice To Haves

• Knowledge of Flood and Flood Escrow Regulations is a plus

Responsibilities

• Loan Management & Maintenance: Accurately input, update, and maintain all loan information electronically and in physical files, ensuring data integrity and compliance.
• Transactional Processing: Execute daily tasks including loan payoffs, new loan setups, insurance tracking, and preparing mortgage satisfactions with precision and timeliness.
• Stakeholder Engagement: Communicate effectively with customers, legal professionals, insurance agents, and internal personnel to address residential and commercial credit inquiries.
• Compliance & Regulatory Adherence: Verify daily work activities to uphold dual control procedures and ensure compliance with Flood and Flood Escrow Regulations.
• Reporting & Documentation: Maintain comprehensive reports on a daily, weekly, and monthly basis to support operational transparency and audit readiness.
• Knowledge Application: Stay informed about regulatory requirements and industry best practices to support accurate loan servicing.

Benefits

• medical, dental and vision insurance
• a health savings account with an annual employer contribution
• a 401(k)-retirement plan with generous employer match
• paid time off plus 11 paid federal holidays
• training and professional development programs
• tuition reimbursement
• reduced fees and rates on certain loan products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED