SCO IT Technician

Southern California Orthopedic Institute•Los Angeles, CA

3d•$26 - $30•Onsite

About The Position

The IT Technician I serves as a front-line representative of the Information Technology Department and is responsible for providing professional, courteous, and timely technical support to clinical, administrative, and operational staff across the organization. The IT Technician I supports SCOI's mission by ensuring clinical and administrative technology systems remain operational and available to support exceptional patient care and organizational efficiency. This position provides first-level support for computer hardware, software, mobile devices, Microsoft 365 applications and services, printers, telecommunications systems, clinical applications, and user account administration. The successful candidate must possess strong customer service skills, effective communication abilities, professionalism, and a willingness to learn and grow within a healthcare technology environment. This position supports multiple clinic locations and requires reliable transportation for occasional travel between facilities.

Requirements

High School Diploma or GED equivalent.
Zero (0) to two (2) years of experience in Information Technology, Help Desk, Desktop Support, Technical Support, Customer Service, or a related field preferred.
Internship experience, technical school training, military technical training, or equivalent hands-on experience may be considered in lieu of professional experience.
Knowledge of or experience with Microsoft 365 applications and services
Windows 11 operating systems
Active Directory user and group administration
Microsoft Teams
Multi-Factor Authentication (MFA)
Desktop and laptop hardware support
Printer and scanning technologies
Mobile device support (iOS and Android)
Software installation and troubleshooting
IT ticketing and Service Management Systems
Asset management and inventory tracking
Basic networking concepts: TCP/IP, DNS, DHCP, VPN Connectivity, Wireless Networking.
Demonstrates professionalism, integrity, and accountability in all work activities.
Maintains positive and respectful working relationships with staff, providers, patients, vendors, and coworkers.
Possesses strong customer service and communication skills.
Demonstrates sound judgment, attention to detail, and a willingness to learn.
Effectively manages multiple priorities in a fast-paced healthcare environment.
Maintains confidentiality and professionalism when handling sensitive information.
Displays adaptability and flexibility when supporting changing organizational needs.
Works effectively both independently and as part of a team.
Ability to identify, troubleshoot, and resolve routine technical issues through logical analysis and established procedures.
Ability to prioritize multiple tasks, document work accurately, and seek guidance when necessary.
Ability to interpret written and verbal instructions and communicate technical information effectively to technical and non-technical users.
Ability to exercise sound judgment when handling sensitive information, system access, and user support requests.

Nice To Haves

Technical School Certificate Program in Information Technology or a related field.
CompTIA A+ Certification or equivalent technical certification/training.
Associate Degree in Information Technology, Computer Science, Information Systems, or a related field.
Experience supporting healthcare technology environments is preferred but not required.

Responsibilities

Provide first-level technical support to clinical, administrative, and operational staff.
Troubleshoot and resolve hardware, software, operating system, and application-related issues.
Assist end users with Microsoft 365 applications including Outlook, Word, Excel, Teams, and other approved business applications.
Provide technical support for desktop computers, laptops, monitors, peripherals, and related equipment.
Configure, deploy, maintain, and troubleshoot printers, scanners, and multifunction devices.
Support mobile devices including smartphones and tablets operating on approved organizational platforms.
Deliver prompt, professional, and courteous technical assistance while maintaining a customer-service-focused approach to support requests.
Maintain a high level of customer service while responding to end-user requests and technical incidents.
Educate users on approved technology practices and organizational procedures.
Receive, document, prioritize, and resolve technical support requests through the organization's approved IT service management and ticketing system.
Maintain accurate and thorough documentation of troubleshooting activities, resolutions, hardware deployments, software installations, account changes, and end-user interactions.
Monitor assigned support requests through completion and provide timely communication and status updates to end users.
Meet established service standards, response expectations, and documentation requirements.
Create, modify, disable, and maintain user accounts within approved systems and environments in accordance with organizational procedures.
Manage user access permissions, security groups, shared resources, and assigned technology resources.
Assist users with password resets, account unlocks, and multi-factor authentication (MFA) enrollment and troubleshooting.
Ensure user account administration activities comply with approved security and access control procedures.
Prepare, configure, image, deploy, and replace desktop and laptop computers.
Install, configure, and test approved software packages and technology solutions.
Perform workstation setup and deployment activities for new employees and department relocations.
Assist with hardware lifecycle management including equipment deployment, replacement, recovery, and disposal.
Support workstation refresh projects and technology rollouts as directed.
Provide first-level support assistance for approved clinical and business applications (CareConnect, iCAP, eForms, PACS, Visage, Centricity Practice Solution, SRS EHR, Fluency Direct, and other approved organizational applications).
Escalate application-specific issues to senior IT staff, application specialists, or software vendors as appropriate.
Provide basic support and troubleshooting for the organization's Mitel VoIP telephone environment.
Assist end users with telephone setup, basic device configuration, and connectivity issues.
Escalate advanced telecommunications issues as appropriate.
Maintain confidentiality of patient, employee, financial, and organizational information.
Comply with all HIPAA, privacy, security, and organizational policies and procedures.
Follow approved security standards when deploying, supporting, and maintaining technology assets.
Report security incidents, suspicious activity, vulnerabilities, or policy violations through established procedures.
Participate in required security awareness and compliance training.
Assist with technology deployments, upgrades, equipment relocations, and organizational IT initiatives.
Support remote locations or special projects as assigned by the IT Supervisor.
Collaborate with IT team members, vendors, and business stakeholders to resolve technical issues.
Participate in departmental meetings, training sessions, and professional development opportunities.
Perform other duties, projects, and responsibilities as assigned by the IT Supervisor.