IT Technician I - TechZone

PolicyTechVillanova, PA
31d

About The Position

Provide first-level help desk support to help maintain all UNIT -supported systems. Consult with students, faculty, and staff regarding issues with Villanova technology and systems. Assist with computer problems and provide diagnosis and resolutions. Log calls utilizing the TeamDynamix ( TDX ) ticket system.

Responsibilities

  • Provide first-level help desk support to help maintain all UNIT -supported systems.
  • Consult with students, faculty, and staff regarding issues with Villanova technology and systems.
  • Assist with computer problems and provide diagnosis and resolutions.
  • Log calls utilizing the TeamDynamix ( TDX ) ticket system.
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