IT Technician (Level I)

twenty2 wallpaper + textiles•Naugatuck, CT

About The Position

TWENTY2 is a female-led, high end private label wallpaper and textiles production company. We are a full service wallpaper and textiles partner, our design driven team provides development and manufacturing expertise for private label collections and custom projects. We put our knowledge to work for our partners; when they succeed, so do we. TWENTY2 is seeking a Level I, IT Technician, to join our growing team. Responsibilities: Assist the IT Coordinator in overseeing the health of company IT systems and technology in a proactive manner, such as Managing installs for hardware and software Configuring devices or systems to meet new standards Maintaining software updates or patches Maintaining hardware updates or repairs Managing device power safety and backups Maintaining company device inventory and MDM Create training materials and signage for staff and factory First point of contact for helpdesk - providing excellent customer service to the team Collaborate with IT contractor(s) as needed for specific platforms Escalate to IT Coordinator as needed Connectivity issues Account access or resets Network or system diagnostics Program specific issues Device performance issues Help manage company systems and services, including Local file server Local network Internet VoIP phone system and security doors Google and other cloud-based platforms Small format office printers Print RIP software Work with the team in continuous IT training for employees to ensure company standards are being maintained, such as Computer literacy Digital organization File sharing security Browser management Assist in Onboarding and offboarding tasks Support in researching and evaluating potential new systems Aid in cyber security management, including Install and maintain antivirus software on all company devices and non-company devices temporarily being used for company work Create and deploy ongoing cyber security awareness trainings and educate employees as needed Requirements: 1+ years of Professional System Administration experience Experience in a mid-size manufacturing environment preferred Experience with Synology, NAS systems and management a plus Proficient in macOS/Apple (Servers and Workstations) Google Workspace Administration including Google Workspace Sync preferred Strong prioritization and organization skills with the ability to manage multiple projects concurrently while maintaining a high degree of flexibility Ability to communicate and present clear, concise objectives to all levels of the organization while identifying and sharing risks and opportunities Excellent problem solving, writing and communication skills with willingness to collaborate with others Studies have shown that marginalized communities, such as women, LGBTQIA+ and BIPOC, are less likely to apply to jobs unless they meet every single qualification. Don’t meet all the requirements listed? Please apply anyway if this role excites you and you are eager to learn. At TWENTY2, passion, dedication, and curiosity are the most important factors for success. Please ask about on-the-job training opportunities when applying. At TWENTY2, our culture is grounded in collaboration, curiosity, and purpose. We value open communication, cross-functional teamwork, and a commitment to continuous innovation. Our team is united by a dedication to reliability, inclusivity, and environmental responsibility, with a shared focus on making a meaningful impact for our partners and our community. TWENTY2 revolves around creativity, so we value engaging employees who enhance our company culture. If you would like to identify your creative type check out the Adobe quiz at mycreativetype.com. We would love to hear about your results! WHO WE ARE: Website: https://twenty2.net/ Instagram: https://www.instagram.com/twenty2wallpaper/ BENEFITS: Eligible for 20 days of paid time off Paid holiday program Medical/Dental/Vision benefits

Requirements

1+ years of Professional System Administration experience
Proficient in macOS/Apple (Servers and Workstations)
Google Workspace Administration including Google Workspace Sync preferred
Strong prioritization and organization skills with the ability to manage multiple projects concurrently while maintaining a high degree of flexibility
Ability to communicate and present clear, concise objectives to all levels of the organization while identifying and sharing risks and opportunities
Excellent problem solving, writing and communication skills with willingness to collaborate with others

Nice To Haves

Experience in a mid-size manufacturing environment preferred
Experience with Synology, NAS systems and management a plus

Responsibilities

Assist the IT Coordinator in overseeing the health of company IT systems and technology in a proactive manner, such as
Managing installs for hardware and software
Configuring devices or systems to meet new standards
Maintaining software updates or patches
Maintaining hardware updates or repairs
Managing device power safety and backups
Maintaining company device inventory and MDM
Create training materials and signage for staff and factory
First point of contact for helpdesk - providing excellent customer service to the team
Collaborate with IT contractor(s) as needed for specific platforms
Escalate to IT Coordinator as needed
Connectivity issues
Account access or resets
Network or system diagnostics
Program specific issues
Device performance issues
Help manage company systems and services, including
Local file server
Local network
Internet
VoIP phone system and security doors
Google and other cloud-based platforms
Small format office printers
Print RIP software
Work with the team in continuous IT training for employees to ensure company standards are being maintained, such as
Computer literacy
Digital organization
File sharing security
Browser management
Assist in Onboarding and offboarding tasks
Support in researching and evaluating potential new systems
Aid in cyber security management, including
Install and maintain antivirus software on all company devices and non-company devices temporarily being used for company work
Create and deploy ongoing cyber security awareness trainings and educate employees as needed