IT Technician I

CareAbout•Everett, WA

3d•$22 - $31

About The Position

The IT Technician I is responsible for providing first level support to Altasciences' users in their usage of the tools provided by the Altasciences IT department such as computers, telephones, software, laptops, mobile phones, etc. The IT Technician I responds to and tracks user requests and solutions via an automated Helpdesk System.

Requirements

Ideally a College degree in an IT-related program. Pertinent experience may be considered in lieu.
Demonstrated technical skills, with the ability to learn new equipment and procedures quickly.
Excellent customer service skills.
Excellent organizational and time-management skills.
Excellent diagnostic and problem-solving skills.
Ability to effectively prioritize tasks.
Able to work independently under tight deadlines and as part of a team
Basic to Intermediate knowledge in the configuration/installation/troubleshooting of Windows 7, 10, 11
Basic to Intermediate knowledge of Cisco phone systems
Basic to Intermediate knowledge of Office 365 administration
Basic to Intermediate knowledge in PC, laptop and portable hardware troubleshooting;
Basic to Intermediate knowledge in printers, protocols DHCP, DNS, TCP/IP, Active Directory, Terminal Services, Workspace ONE Mobile Device Management, Windows Deployment Services WDS, Antivirus software;
Basic to intermediate knowledge in mobile smartphones, iPhone, Android, Blackberry;
Basic knowledge in VPN, Windows Server.

Responsibilities

The computer technician provides accurate and creative solutions to user problems
Enhance and develop quality support methods and communication skills through coaching feedback
Assist in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction
Research, resolve, and respond to questions received via phone calls, emails in a timely manner
Participate in team projects that enhance the quality or efficiency of Helpdesk support
Through the Helpdesk system, log calls and document the issue, the communication and the solution of the incident
To identify recurrent problems, and help users to resolve them
To troubleshooting problems encountered by staff members, user account, email and user profiles creation / management
To prepare computers, following the procedure in place for delivery to employees, loading them with the appropriate software and operating system
To suggest improvements and upgrades to hardware and software
To write training manuals and or train user in the proper use of hardware and software