IT Technician I
About The Position
Lake Superior Consulting is seeking an IT Technician I to join our team.This is an entry level position working with end-user troubleshooting, PC support, and basic networking. Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred. Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams, and desktop firewalls is preferred. Experience with Dell desktops and laptops is a plus.
Requirements
- Must work well in a group as well as alone and unsupervised.
- Attention to detail and good time management is required to keep up with a high volume of support requests.
- Must possess excellent verbal and written communication skills to effectively communicate with end users and department members.
- Previous Helpdesk experience not required.
- Industry certifications, associate degree, and/or bachelor’s degree
- This position may travel up to 10%, a clean driving record is required.
- Occasional lifting of up to 50 lbs.
Nice To Haves
- Desire to obtain experience in an internal and customer facing IT and engineering related company is preferred.
- Familiarity and prior usage of Windows operating systems, MS Office applications, networking, PC hardware, wireless technology management, basic wiring, Active Directory, Help Desk management software, video conferencing, web-based applications, desktop imaging, remote support, VOIP phone systems, Microsoft Teams, and desktop firewalls is preferred.
- Experience with Dell desktops and laptops is a plus.
Responsibilities
- Serve as the first point of contact for clients and internal employees seeking technical assistance over the phone, email, or through the ticketing system.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel within published SLA guidelines.
- Record events, problems, and their resolution within published SLA guidelines.
- Follow-up and update customer status and information daily.
- Other duties as assigned.
Benefits
- Medical, Dental, Vision Insurance
- Flexible work options
- 401K/Profit Sharing (6% company match)
- Company paid life, AD&D, and short/long term disability
- Paid time off (PTO)
- Paid holidays (twelve per year)
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
251-500 employees
