IT Technician I

CLS Health PLLC•Sugarland, TX

8d•Onsite

About The Position

CLS Health is a growing healthcare system in Houston, Texas that is taking a different approach to healthcare. We are a physician-led healthcare group that focuses on providing patients with holistic, multispecialty care. We're a dynamic team on a mission to provide better healthcare options for Houstonians! We are seeking a dedicated and skilled Level I - II Technical Support professional to join our dynamic team focused on providing seamless technical assistance within our healthcare clinic environment. As a Level I - II Technical Support Specialist, you will play a crucial role in ensuring the smooth operation of clinic-specific technology, allowing our healthcare professionals to deliver optimal patient care.

Requirements

Must have CompTIA A+ and preferably Network +
Technical Proficiency: Strong understanding of clinic-specific software, medical devices, and general IT systems.
Customer Service: Excellent customer service and interpersonal skills, with the ability to assist users of varying technical backgrounds.
Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve technical issues efficiently.
Communication Skills: Clear and concise communication skills to explain technical concepts to non-technical users.
Documentation: Ability to maintain accurate and detailed documentation for troubleshooting procedures and support activities.
Team Collaboration: Work effectively as part of a team, collaborating with IT professionals and healthcare staff.
Adaptability: Ability to adapt to new technologies and workflows in the healthcare environment.
Regulatory Compliance: Understanding of healthcare data security and privacy regulations, especially HIPAA.

Nice To Haves

Preferably, candidates holding an A+ certification or Network+ are strongly encouraged to apply.

Responsibilities

Installing: Assembling and configuring hardware and peripheral components for workstations, encompassing tasks such as setting up monitors, desktops, and printers.
Troubleshooting: Diagnose and resolve hardware, software, and networking issues to maintain a reliable technology infrastructure.
User Support: Provide responsive and effective support to clinic staff, addressing inquiries related to software applications, medical devices, and IT systems.
Ticket Management: Log and manage support requests through a ticketing system, ensuring timely resolution and documentation of all issues.
Communication: Clearly and concisely communicate technical information to non-technical users, fostering a collaborative and supportive environment.
Documentation: Maintain accurate records of hardware configurations, software installations, and troubleshooting procedures to enhance support efficiency.
Collaboration: Work closely with IT professionals and healthcare providers to address technical challenges and implement solutions.
Security: Ensure compliance with healthcare data security and privacy regulations, such as HIPAA, to safeguard patient information.
Travel to other CLS Health locations