IT TECHNICIAN 4
About The Position
Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. Incumbents possess a degree of knowledge and proficiency sufficient to perform advanced-level work and may provide work direction and training to others. The Governor's Technology Office (GTO) is looking for an experienced IT Technician 4. This position is within the Client Services Division located in Carson City. The ideal incumbent will have demonstrable technical abilities with Windows OS, computer hardware and providing excellent customer service. The position's primary responsibilities includes Providing technical coverage during scheduled meetings in multiple locations (Setup/Teardown & Operating), Provide technical support for assigned Teleconferencing Systems and also assist users in the use of AV technology to include presenting content from workstations. Other duties will include installing, configuring, deploying, monitoring, troubleshooting, and maintaining computers, mobile devices, peripherals, access points and servicing video conference devices throughout the State of Nevada. This position provides end user support and may deal with key stakeholders so communicating clearly and effectively while providing customer support in a timely and professional manner is essential. Travel is likely required when remote control tools or phone calls cannot solve the problem. THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE
Requirements
- demonstrable technical abilities with Windows OS
- computer hardware
- providing excellent customer service
Responsibilities
- Providing technical coverage during scheduled meetings in multiple locations (Setup/Teardown & Operating)
- Provide technical support for assigned Teleconferencing Systems
- Assist users in the use of AV technology to include presenting content from workstations
- Installing, configuring, deploying, monitoring, troubleshooting, and maintaining computers, mobile devices, peripherals, access points and servicing video conference devices throughout the State of Nevada
- Provide end user support
- Communicate clearly and effectively while providing customer support in a timely and professional manner
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
No Education Listed
Number of Employees
11-50 employees
