IT Technical Support

AQUAFIL USA INC•Cartersville, GA

2d•$65,000 - $70,000•Onsite

About The Position

IT Technical Support will provide computer and helpdesk related support by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the IT Manager. Specifically, this role is responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment to include end user support, license tracking, and PC maintenance, upgrades, and configurations.

Requirements

High school diploma required
2 years of relevant technical experience
Working knowledge of Microsoft Office, email and other software, hardware, and peripheral systems

Nice To Haves

Certification, Continuing Education, Associates or Bachelor’s degree in Information Systems or related field preferred; or appropriate mix of education and experience

Responsibilities

Monitor and respond quickly and effectively to requests for helpdesk support and resolve problems to the end user’s satisfaction
Monitor and process service requests based on first in-first out and priority
Modify configurations, utilities, software default settings, etc. for local workstations
Document internal procedures
Assist with onboarding of new users, manage PC setup and configuration for new employees using established standards
Ensure each workstation has a phone, computer, monitor, keyboard, mouse, and any other specialized equipment
Install, test, and configure new workstations, peripheral equipment and software
Maintain inventory of all equipment, software, and software licenses
Report necessary issues to the IT Manager for escalation
Assign users and computers with proper access to file directories and programs
Perform timely workstation hardware and software upgrades as required
Other duties and projects as assigned
Be aware of Aquafil's Recycling Guidelines and Environmental Management Systems Policy (see supervisor if further explanation is needed).