IT Technical Support I

Weaver Careers•Manhattan Beach, CA

8d•Onsite

About The Position

The Weaver Experience is a full-service national accounting, advisory and consulting firm with opportunities for professionals in many different fields. We seek to bring a human element to the world of accounting, which includes creating a diverse, collaborative, and entrepreneurial workplace culture. Our leaders truly care about the well-being of all our employees and encourage them to pursue their ambitions. While our business is based in numbers, our success is truly based on people. It’s why we commit to supporting our people not just in their professional growth, but also in their ability to lead balanced, integrated lives. At the foundation of that commitment are our core values. Weaver’s core values were created specifically to empower our people to deliver extraordinary service and be their best selves. Our goal is to balance high development with high performance in order to meet the long-term goals of each individual, team, and our firm. Learn more about our services, industry experience and culture at weaver.com. Weaver is seeking an individual to fill the IT Technical Support I role in our growing internal IT department. This is an entry-level IT Service Desk position for assisting firm employees with application, software, hardware, network, and telephone questions. This person will receive and log customer interactions for incidents, service requests, and inquiries. They will also be responsible for routing service requests and incidents to the proper support group when issues should be escalated and rotating with team members on call system. This Technical Support I will be responsible for providing tier 1 support for low to medium-complexity issues and facilitating and communicating service outages (planned and unplanned). They will identify and resolve IT-related issues via telephone, email, remotely, or onsite in a timely, customer-focused manner. They will also assist IT Team with patches, upgrades, and setup and roll out equipment upgrades, as well as maintain software and hardware inventory control. This position requires the ability to lift light to heavy equipment on a regular basis. It also requires the ability to bend over/use step stools or ladders as needed to reach office materials and equipment.

Requirements

High School Diploma
General knowledge of computer hardware and interest in the IT field
Computer literate, specifically Microsoft Office
Willingness to learn and be trained on IT processes and procedures
Punctuality and dependability is required
Professional appearance, and excellent written and oral communication skills
Strong customer service skills are essential
Ability to multi-task, take direction and focus in a high-stress environment
Ability to lift light to heavy equipment on a regular basis
Ability to bend over/use step stools or ladders as needed to reach office materials and equipment

Nice To Haves

1 year in a company’s technology department
CompTIA Fundamentals Certified
Microsoft Office Specialist Certified (Outlook and Word)

Responsibilities

Primary support contact for all end-user technology-related support issues
Provide support and problem resolution for all issues/requests
Escalates issues/requests to appropriate staff as necessary
Diagnose and resolve software and hardware problems or conflicts via telephone, remotely, or on-site in a timely, customer-focused manner
Maintain Service Desk ticketing application and records daily and report on activity as required, including documentation of customer issues and resolutions
Assist users with installation, configuration, and maintenance of software applications
Assist users with the use of audio-visual equipment
Is on-call for emergencies during evenings and weekends on a rotating basis
Install, support, troubleshoot, and repair hardware and peripherals
Assist with patches, version upgrades, and related documentation for all supported applications
Assist in maintaining software and hardware inventory control
Track hardware and software inventories