IT Technical Specialist (Level 1)
Netdigix Systems Inc•Burnaby, BC
•$45,000 - $60,000
About The Position
As an IT Technical Specialist – Level 1, you will be responsible for first-line support, issue triage, and controlled execution of technical tasks. This role is critical in maintaining service quality by ensuring that all work follows documented processes, is properly scoped, and is executed with clear understanding of impact. You will work closely with senior technicians and leadership, escalating appropriately and contributing to a structured, team-based support model.
Requirements
- 1–2 years of IT support experience (MSP experience preferred)
- Familiarity with: Windows 10/11 Microsoft 365 Basic Active Directory tasks
- Understanding of: Basic networking (IP, DNS, VPN concepts) Endpoint troubleshooting
- Strong troubleshooting mindset with attention to detail
- Excellent communication and documentation skills
- Ability to follow structured workflows and processes consistently
Nice To Haves
- CompTIA A+ or equivalent experience
- Working toward Network+ or Microsoft certifications
Responsibilities
- Respond to and resolve Level 1 support requests (workstations, user issues, basic networking)
- Accurately triage issues and escalate to senior technicians when required
- Follow all Netdigix processes for: Ticket creation and documentation Change management Client communication
- Perform basic technical tasks with clear understanding of impact and approval where required
- Document all work clearly in PSA (ConnectWise Manage)
- Maintain awareness of potential client impact before taking action
- Assist in onboarding, workstation setup, and standard configurations
- Support senior technicians on projects and more complex tasks
- Maintain a high standard of professionalism in all client and team interactions
Benefits
- Competitive salary ($45,000–$60,000 depending on experience)
- Career progression into Level 2 and beyond
- Mentorship and structured growth path
- Exposure to a wide range of technologies and client environments
- Collaborative team environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
