IT Technical Engineer (Des Moines, IA)

Principal Financial Group • Des Moines, IA

1d • Hybrid

About The Position

Are you passionate about technology, problem-solving, and helping others succeed? We're seeking motivated Technology Engineers to join our Benefits & Protection Distribution IT team. In this role, you'll help support, maintain, and enhance the technology solutions that enable our business and employees to perform at their best. You'll work closely with internal and external partners to troubleshoot issues, improve user experiences, and contribute to technology solutions that are secure, reliable, and effective. This is an excellent opportunity for someone early in their career who is eager to build technical expertise, gain exposure to enterprise technologies, and make a meaningful impact on a collaborative, high-performing team.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Engineering, Management Information Systems, or a related STEM field; or equivalent work experience.
• Strong analytical and problem-solving skills with a desire to learn new technologies.
• Effective communication skills and the ability to explain technical concepts to both technical and non-technical audiences.
• Demonstrated ability to collaborate across teams and build positive working relationships.
• Strong attention to detail, organizational skills, professionalism, and commitment to confidentiality.
• Ability to lift and move technology equipment weighing up to 30 pounds.
• Willingness to participate in on-call support and occasional travel as business needs require.

Nice To Haves

• Previous internship, co-op, technical support, customer service, or technology-related experience preferred.
• Experience providing customer or technical support in a professional, academic, or internship setting.
• Familiarity with Microsoft technologies, endpoint management, or mobile device support.
• Curiosity, adaptability, and a growth mindset.
• A passion for delivering great customer experience and solving technology challenges.

Responsibilities

• Provide technical support to business partners through phone, email, chat, and other support channels.
• Troubleshoot and resolve hardware, software, device, and application-related issues.
• Partner with stakeholders to understand needs, document requirements, and help deliver technology solutions.
• Support the reliability, security, performance, and usability of business-critical systems and applications.
• Research, evaluate, and implement solutions to technical challenges in a fast-paced environment.
• Contribute to process improvements and knowledge-sharing initiatives that enhance team effectiveness and customer experience.
• Develop technical expertise through hands-on experience, training, and collaboration with experienced technology professionals.

Benefits

• Flexible Time Off (FTO)
• Pension Eligible
• Bonus program (for non-sales positions)
• Sales incentives (for sales positions)
• Comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level