It Technical Analyst

TEKsystems•Norwalk, IA

5d•$23 - $26•Onsite

About The Position

The IT Technical Analyst I provides technical support for office and manufacturing environments, handling requests via phone, email, and in person while utilizing service management tools to track and resolve issues. Responsibilities include configuring, deploying, and maintaining endpoint devices, troubleshooting across multiple disciplines, and ensuring adherence to company policies. The role requires proficiency in PC hardware, Windows OS, Active Directory, SCCM, MDT, O365, and an understanding of networks, servers, and databases, with awareness of ITIL processes. Strong customer service, problem-solving skills, adaptability to change, and the ability to work independently with limited supervision are essential, along with occasional travel and collaboration to improve departmental success. 100% on-site position. Home base will be at Norwalk, IA office. Consultant will alternate in visiting Lenox and Britt plant locations once per week. Travel is 100% compensated (including milage).

Requirements

PC hardware
Windows OS
Active Directory
SCCM
MDT
O365
understanding of networks, servers, and databases
awareness of ITIL processes
customer service skills
problem-solving skills
adaptability to change
ability to work independently with limited supervision
Two-year technical degree, related certifications, or equivalent work experience
2+ years in an IT support environment
Willingness to travel domestically up to 10%

Nice To Haves

Prior experience in a manufacturing setting

Responsibilities

providing technical support for office and manufacturing environments
handling requests via phone, email, and in person while utilizing service management tools to track and resolve issues
configuring, deploying, and maintaining endpoint devices
troubleshooting across multiple disciplines
ensuring adherence to company policies