IT Systems Users Administrator & Analyst

NBT Bank•Williamsville, NY

2d•$32 - $43•Onsite

About The Position

While reporting to a Technology Services Manager, the Team Leader is responsible for the performance (quality and quantity) and work assigned to a team within the technology services department. Works closely with department manager to ensure all departmental tasks are performed within established timeframes. Administer, maintain, and recommend improvements on assigned systems. Handles more complex tasks within the department. Responsible for Project Management of special projects as assigned. Responsible for supervision of a team of 4 to 8 staff members.

Requirements

Associates degree in an Information Technology related discipline or equivalent education and experience
5+ years information technology work experience including 3 years minimum work experience in User Account Administration
Experience with business continuity planning, testing, auditing, and risk analysis.
Experience with Microsoft Active Directory administration and other operating systems.
Experience administrating application specific user accounts and permissions.
Must possess analytic skills.
Comprehensive understanding of Microsoft Office. Specifically MS Word and MS Excel.
Requires a valid driver’s license.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship of an employment Visa at this time.

Responsibilities

Research, analyze and resolve complex problems / issues related to the department's activity.
Assist other department staff by handling escalated customer issues and answering questions.
Assists all lines of business with user account administration and management for core applications. This will include service pack installation, health checks, licensing, adds, moves and deletes.
Make daily decisions regarding the assignment of work and the coordination of workflow.
Responsible for project management of special projects when assigned.
Responsible for updating and managing department process and procedures in knowledgebase.
Other duties as assigned.

Benefits

Generous Paid Time Off: At least 22 days annually, prorated in the year of hire.
Parental Leave: Six weeks of paid leave at 100% of your salary.
Comprehensive Medical Coverage: Includes employer contributions to HSA for High Deductible Health Plan participants.
Dental and Vision Coverage: Ensuring your overall health and well-being.
Flexible Spending Accounts: For healthcare and dependent care expenses.
Employer-Paid Disability Coverage: Both short-term and long-term, with an option to purchase additional long-term coverage.
Life Insurance: Employer-paid basic life insurance, with an option to purchase supplemental coverage.
Voluntary Benefits: Including hospital, accident, and critical illness coverage.
Retirement Plans: Benefit from a 401(k) plan with employer matching, an optional Roth 401(k), and a pension plan to help secure your future.
Adoption Assistance: Supporting your growing family.
Tuition Reimbursement: Invest in your education and career growth.
Employee Assistance Program (EAP): Access to support and resources.
Pet Insurance: For all your furry friends.
Financial and Banking Services: Various banking services benefits and financial planning assistance.
Paid Sick and Safe Leave: For your health and safety.