IT Systems & Support Specialist (4788-44)

Hamilton County, Ohio•Cincinnati, OH

7d•Onsite

About The Position

Under the direction and supervision of the IT Director and the Court Administrator, the IT Systems Specialist will be responsible for supporting and maintaining the Court’s end-user computing environment, including desktops, laptops, mobile devices, and associated systems. This role provides Level 1–2 technical support for a wide range of hardware, software, and cloud-based technologies, including Microsoft 365. The specialist will troubleshoot and resolve issues across both legacy court systems and modern platforms, ensuring continuity and reliability of operations. Additionally, the role assists in planning, implementing, and supporting technology solutions that modernize and enhance the Court’s capabilities, and researches, recommends, and helps deploy new technologies to improve efficiency, security, and user experience. The following duties are usual for this position, but other duties may be required or assigned.

Requirements

Minimum of an Associate’s Degree in Information Technology, Computer Science, or related field from an accredited college, university, or vocational school, or commensurate experience in the field of computer technology in lieu of degree.
Experience providing Level 1–2 technical support in a professional environment.
Strong working knowledge of Windows operating systems and common business applications.
Experience supporting or administering Microsoft 365 services, Adobe, and Windows.
Basic understanding of networking concepts and troubleshooting.
Ability to support both modern cloud-based systems and legacy applications.
Strong attention to detail, organization, and time management skills.
Excellent verbal and written communication skills.
Strong customer service orientation and problem-solving ability.
Ability to manage multiple tasks and respond to changing priorities.
Experience with desktops, laptops, mobile devices, printers, and related hardware.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to interact and communicate with judges, attorneys, and Court personnel.
Ability to show flexibility and initiative to anticipate end-user needs.
Strong work ethic geared towards customer service.
Technical hardware skills with desktops, iPads, Surface Pros, printers, copiers, mobile/wireless equipment, and phones.

Nice To Haves

Bachelor’s degree preferred.
In lieu of a bachelor’s degree, may substitute five (5) years of full-time experience performing highly responsible work related to the tasks associated with this position, or any combination of education and experience, resulting in the required skill, knowledge, and ability for successful performance.
Experience in facilitating and implementing information system applications and demonstrated understanding of IT tools and technologies is preferred.
Familiarity with legacy systems, database-driven applications, or court-related technologies is a plus.
Project Management, Client/Server architecture concepts, Relational Database concepts, telecommunication concepts, and Hamilton County WAN procedures.
Applicable procedures and practices of the Court of Domestic Relations, including familiarity with the Local Rules of Practice, the Court’s personnel policies, proper courtroom etiquette, and basic computer and office equipment skills.
Familiarity or prior experience with Court processes and case management preferred.
Certification in information technology is desired.

Responsibilities

Respond to and troubleshoot IT issues and service requests related to hardware, software, networking, and Microsoft 365 services.
Provide timely and professional customer support to attorneys, Court personnel, and the public.
Escalate issues to vendors or higher-level support when necessary and track resolution progress.
Deploy, configure, and maintain desktops, laptops, printers, mobile devices, and other endpoint technologies.
Manage system updates, patches, and standard configurations.
Assist in developing and maintaining documentation for system configurations and procedures.
Support and administer Microsoft 365 services, including Outlook, Teams, OneDrive, and SharePoint.
Manage user accounts, access, and permissions through Active Directory and/or Entra ID.
Assist users with collaboration tools and remote work technologies.
Assist in integrating and supporting legacy systems (e.g., case management systems and database-driven applications) with modern platforms and workflows.
Troubleshoot issues involving both older and newer technologies to ensure compatibility and performance.
Assist the Court Administrator and IT Director with technology projects, including system upgrades, migrations, and grant-funded initiatives.
Participate in testing, implementation, and user training for new systems and enhancements.
Perform basic network troubleshooting, VPN, and coordination with County IT or third-party vendors.
Communicate with vendors to resolve technical issues and support system improvements.
Maintain hardware inventory and asset tracking.
Assist with physical setup and deployment of IT equipment, including workstation setup, cabling, and relocation of equipment as needed.
Support courtroom and administrative technology, including digital recording systems, virtual meetings, and presentation tools.
Coordinate setup and provide support for court proceedings, meetings, and training sessions.
Maintain appropriate access controls and security practices.
Handle sensitive and confidential information in accordance with Court policies and applicable laws.
Create, modify, and maintain documents and forms using Microsoft Office and Adobe tools.
Assist with updates to the Court’s website and shared file systems.
Serve as a liaison between the Court and technology vendors, County IT, and other external partners.
Communicate relevant updates and coordinate support efforts as needed.
Perform any other duties as assigned by the Judges or Court Administrator.