IT Systems Support Specialist

Trader PhD LLC • West Des Moines, IA

3d • Onsite

About The Position

At Trader PhD, we believe great IT isn't measured by how many tickets you close - it's measured by how smoothly the business runs because of the systems you build and support. We're looking for an IT Systems Support Specialist who enjoys helping people, solving problems, and finding smarter ways to work. This role combines hands-on technical support with Google Workspace administration, Windows administration, vendor management, and process improvement. You'll support a growing team of 50+ employees while working directly with leadership to improve the technology that powers our business. If you're naturally curious, communicate well with people, and enjoy figuring out how things work, we'd love to meet you.

Requirements

• 2+ years of IT support or systems administration experience
• Experience supporting Windows business environments
• Experience administering Google Workspace
• Working knowledge of Active Directory and Windows Group Policy
• Strong troubleshooting and analytical skills
• Excellent written and verbal communication
• Strong organizational skills and attention to detail
• Ability to independently research unfamiliar problems and drive them to resolution

Nice To Haves

• Python, PowerShell, or Google Apps Script
• APIs or software integrations
• AI tools for troubleshooting or automation
• Salesforce administration
• Networking fundamentals
• SaaS application administration

Responsibilities

• Troubleshoot Windows PCs, laptops, printers, monitors, mobile devices, and peripherals
• Resolve software and hardware issues with minimal disruption to employees
• Configure and deploy new workstations and technology
• Provide friendly, professional support to employees across every department
• Manage Google Workspace users, groups, shared drives, and permissions
• Support Gmail, Calendar, Drive, Chat, Meet, and related applications
• Troubleshoot account access, email delivery, and sharing issues
• Help maintain a secure and organized Workspace environment
• Manage Active Directory users and security groups
• Create and maintain Windows Group Policy Objects (GPOs)
• Support workstation policies, permissions, mapped drives, and login issues
• Assist with endpoint configuration and standardization
• Coordinate with software, telecom, and hardware vendors
• Track issues through completion and advocate for internal users
• Maintain documentation and help improve technology processes
• Creating a faster way to locate archived call recordings by phone number and date
• Streamlining employee onboarding and offboarding
• Automating repetitive administrative tasks
• Improving workflows between business systems
• Using scripting or AI tools to eliminate unnecessary manual work

Benefits

• Competitive salary ($65,000–$70,000)
• Paid time off and holidays
• Office groceries
• Team outings and company events
• A collaborative, supportive culture
• Opportunities to learn new technologies and take ownership of meaningful projects
• A role where your ideas and improvements are encouraged—not micromanaged

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed