IT Systems Specialist

Nan McKay & Associates•Chicago, IL

About The Position

The position duties include a wide range of activities related to the administration and support of the various computer systems, as well a preparing data analysis, documenting processes and procedures as well as developing reports and presentations.

Requirements

A four-year degree from a regionally accredited institution in Information Technology, Public Administration, Social Science or equivalent experience.
At least one year of work experience that may include internship experiences.
Proficiency with all Microsoft Office applications, excellent Microsoft Excel skills
Excellent writing skills and an ability to write and maintain technical documentation, as well as troubleshoot and explain technical issues and concepts to the layman.
Self-motivated and focused, with a positive outlook and excellent organizational skills.
Experience working in a project team-oriented environment.

Nice To Haves

Understanding of and experience with SharePoint (2010 or 2016), SharePoint Designer, and InfoPath is preferred; not required.
Hands-on experience with Elite preferred. Experience should include day to day user support and report development.
Experience with Public Housing/Housing Choice Voucher program and or financial systems preferred.
Experience working with Yardi Voyager and Rent Café.

Responsibilities

Support multiple systems and monitor employee use, critically examining and identifying training opportunities for employees
Assist the IT Systems Coordinator and act as back-up in their absence
Assist with implementing a variety of technological solutions and upgrades
Support call center hardware and software
Process all new hire, termination, and access request paperwork in a timely and well tracked manner
Assist staff in the use and functionality of our systems of record
Organize and maintain the SharePoint wiki site.
Modify SharePoint tracking sites as needed
Review, process, and collect data for PIC/EIV access in a timely and accurate manner.
Document and update system workflows as required
Critically evaluate information gathered from multiple sources
Explain reports and recommendations to multiple audiences
Perform as “first response” alongside disaster recovery team in emergency situations to limit liabilities and ensure business continuity
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Conduct all job functions in alignment with the PHA Administrative Plan, HUD regulations and other state and local requirements
Obtain certification in Housing Choice Voucher Specialist within 120 days of employment
Ensure regular attendance and punctuality
Perform other duties as assigned