IT Systems Support Specialist

Inpria Corporation • Corvallis, OR

3d • Onsite

About The Position

The IT Systems Support Specialist provides frontline IT support while maintaining Inpria's hybrid IT environment. This role combines end-user support with operational responsibilities across Microsoft 365, endpoint management, networking, and on-prem systems. The position also supports digital transformation initiatives, including ERP, LIMS, and MES platforms, by ensuring reliable endpoint, access, and user support across office, lab, engineering, and warehouse environments. This position will report to the IT Site Manager.

Requirements

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a related technical or scientific field preferred.
• Minimum three (3) years of experience in IT support, systems administration, or a similar hands-on technical support role.
• Experience with Microsoft 365, Entra ID, Intune, Windows administration, and common end-user peripherals.
• Working knowledge of core networking concepts such as DNS, DHCP, VLANs, and Wi-Fi.
• Experience working in a ticketing or help desk environment with strong customer service, documentation, and follow-through.
• Must be legally authorized to work in the United States now and in the future without the need for employer sponsorship.
• Ability to successfully complete a pre-employment drug test.
• Ability to sit, stand, and walk for extended periods across a large campus environment, including use of stairs and elevators.
• Ability to use a keyboard and mouse for computer data entry, analysis, and presenting information.
• Ability to navigate and work within tight or confined spaces, including under desks, equipment areas, and network closets.
• Ability to wear standard cleanroom attire and other required PPE in areas that require it.
• Ability to lift and move IT equipment up to 40 pounds and perform hands-on tasks requiring bending, reaching, and manual dexterity.
• Forty (40) hours per week or more may vary depending on department needs; occasional weekend, holidays, or overtime work may be required.
• 100% of work hours are expected to be onsite.
• Required to travel up to 10% of the time for domestic support, including occasional overnight travel.

Nice To Haves

• Preferred experience supporting Meraki or Cisco environments, Zero Trust or Zscaler, Microsoft Sentinel or SIEM tools, and barcode, mobile, or label-printing systems.
• Preferred certifications include Microsoft Certified: Azure Administrator Associate, CompTIA Network+ or Security+, and ITIL Foundation.

Responsibilities

• Provide Tier 1/2 support for hardware, software, access, and connectivity issues across business, lab, engineering, and operational teams.
• Provision and deprovision user accounts, endpoints, and access in Active Directory, Microsoft 365, Entra ID, and Intune.
• Support endpoint lifecycle management, including deployment, compliance, refresh, asset tracking, and recovery.
• Support Microsoft 365 services, basic network troubleshooting, and on-prem infrastructure as needed.
• Troubleshoot peripherals and operational technologies including scanners, mobile devices, label printers, and related software.
• Assist with user-facing support for ERP, LIMS, and MES systems and help align IT systems with business workflows.
• Follow security and IT operations standards, maintain documentation, and contribute to process improvement and automation efforts.
• Provide on-site support in Beaverton and occasional domestic or international travel as business needs require.
• Perform other duties as assigned.

Benefits

• Inpria offers competitive compensation including a bonus and an excellent benefits package: Group health, dental, and vision insurance with family coverage.
• Life insurance, short-term disability, and long-term disability paid for 100% by Inpria.
• 401(k) plan with employer matching contributions.
• Thirteen (13) Paid holidays, vacation, and sick leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree