IT Systems Specialist.
About The Position
BSS is seeking an IT Systems Specialist who is hungry, humble, and smart. Our team is passionate about bringing people and technology together, and we're looking for someone who enjoys building strong client relationships, helping new clients feel at ease, and creating exceptional experiences every day. In this role, you will answer client calls, gather relevant details, and triage tickets by priority and severity. You will diagnose and resolve technical issues promptly to minimize client downtime. You will escalate unresolved issues to higher-level support or specialized teams after 30-60 minutes. You will communicate effectively by phone and in writing, including email and ticket updates. You will utilize Microsoft 365 applications, Windows operating systems, and basic PC troubleshooting skills. You will provide support for email and Outlook troubleshooting and configuration. You will travel to client locations within the area to provide face-to-face support. You will own tickets through resolution or escalation while keeping clients informed of progress and status. You will perform light-to-moderate physical tasks while on-site at client locations.
Requirements
- High school diploma or equivalent
- Utilize Microsoft 365 applications
- Windows operating systems
- Basic PC troubleshooting skills
- Support for email and Outlook troubleshooting and configuration
- Strong problem-solving abilities
- Excellent communication skills
- Customer-focused mindset
Nice To Haves
- Technical certifications are a plus.
- Prior experience in a technical support role preferred.
- Experience with the ConnectWise suite or other ticketing systems is a plus.
Responsibilities
- Answer client calls, gather relevant details, and triage tickets by priority and severity.
- Diagnose and resolve technical issues promptly to minimize client downtime.
- Escalate unresolved issues to higher-level support or specialized teams after 30-60 minutes.
- Communicate effectively by phone and in writing, including email and ticket updates.
- Utilize Microsoft 365 applications, Windows operating systems, and basic PC troubleshooting skills.
- Provide support for email and Outlook troubleshooting and configuration.
- Travel to client locations within the area to provide face-to-face support.
- Own tickets through resolution or escalation while keeping clients informed of progress and status.
- Perform light-to-moderate physical tasks while on-site at client locations.
Benefits
- Stable, long-term career opportunity
- Supportive team environment
- Exposure to a wide range of technologies
- Training and professional growth opportunities
- Competitive compensation and benefits
- Meaningful work helping people and strengthening businesses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
