IT/Systems Senior Officer

Chesapeake Bay Trust • Annapolis, MD

2d • Hybrid

About The Position

The Chesapeake Bay Trust, a non-profit grantmaking organization, seeks an IT/Systems Senior Officer for its Annapolis, MD, location. This role is crucial for ensuring the reliable and secure operation and enhancement of the organization’s technology infrastructure, systems, and user support environment. The IT/Systems Senior Officer will provide hands-on technical support to staff, manage hardware and software resources, coordinate with external vendors, and develop technology solutions that enhance system functionality and the productivity and mission of the Trust. The ideal candidate is service-oriented, proactive, and comfortable working in a collaborative, mission-driven environment. This position reports to the Administration Manager and requires at least one day in the office per week, with other days potentially being remote. The Chesapeake Bay Trust, established in 1985, utilizes grantmaking to foster community-based participation in restoring and protecting natural resources in Maryland and the Chesapeake Bay region. The Trust has significantly increased its grant-making, with current annual grant-making of approximately $25 million+, distributing funds through numerous awards annually via competitive calls for proposals and programs like the Chesapeake Conservation and Climate Corps.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field; or equivalent professional experience.
• 5+ years of experience in IT support, systems administration, application administration or a similar role.
• Experience with Windows environment.
• Experience supporting multiple platforms (Microsoft 365, Google Workspace).
• Familiarity with IT strategy, leading practices, and vendor management.
• Working knowledge of networking fundamentals.
• Strong troubleshooting, communication, documentation and customer service skills.
• Ability to manage multiple tasks and work independently.
• Knowledge of cybersecurity practices.
• Experience with cloud-based file storage, collaboration platforms, and VOIP systems.
• Applicants must have a residential address in Maryland, Pennsylvania, Virginia, West Virginia, or Washington D.C
• Must be currently authorized to work in the United States on a full-time basis.

Nice To Haves

• Experience working in a nonprofit or mission-driven environment is a plus!
• Familiarity with CRM donor management or grantmaking systems a plus!

Responsibilities

• Manage and maintain servers, shared drives and cloud services (e.g., Microsoft 365/Google Workspace).
• Administer or coordinate user access, security groups, and role-based permissions. User access may be delegated to outsourced IT vendor, Office Manager or program administration for some applications.
• Vendor management and licensing for business specific applications to include software asset management (tracking user licenses, subscription renewals, optimizing licensing cost), and opening/monitoring and following through on support tickets.
• Provide functional and technical support for business specific applications including SmartSimple Grantmaking, Blackbaud Raiser’s Edge, Accufund, BambooHR, Concur Expense, Asana, PandaDoc, Vimeo, Esri ArcGIS and others
• Assist in the management, storage, access and archiving of Trust data, including supporting access to application data for analysis purposes.
• Assist Office Manager by advising on general office application needs for Office 365, Adobe, Zoom, etc.
• Set up and maintain integrations between systems and customize fields/workflows/automations, as appropriate
• Ensure regular updates, patching, and system monitoring with outsourced IT vendor and/or application providers.
• Provide technical and functional support to program and administration staff on maintenance of SmartSimple Grantmaking system
• Lead efforts for application/software implementation or upgrades including requirements gathering, data migration, testing, pilot programs, change management and training
• Partner with Development team to maintain MailChimp operations and integration with Raiser’s Edge (donor database)
• Oversee timely IT support vendor and ensure proactive support for IT issues or requests as provided through periodic monitoring and maintenance
• Handle requests for hardware/software/equipment that may be outside of current policy and secure appropriate approvals
• Serve as escalation for troubleshooting any technical issues; printer/copier/scanner service, telephone system, internet, LogMeIn (Office Manager is primary support)
• Serve as escalation for troubleshooting conference room / av equipment, anticipating and responding changing needs of organization (Office Manager is primary support)
• Assist IT support vendor and serve as escalation for troubleshooting of hardware, software, and network issues, as needed
• Maintain a high standard of customer service and timely response.
• Support IT and audio-visual needs for in-person, virtual, and hybrid meetings (e.g., Board meetings, events, etc.) which may include phone, TV, microphone, speakers, computers and various software platforms such as zoom, teams, and/or google meet
• Advise on onboarding and offboarding of staff related to hardware and software needs, as needed
• Manage local and wide-area network operations, including Wi-Fi, firewalls, switches, and VPN access with support from outsourced IT vendor.
• Monitor network performance and coordinate improvements with outsourced IT vendor.
• Manage IT equipment and hardware lifecycle; provide guidance to Office Manager on maintenance of inventory of IT equipment, as needed
• Ensure Trust domains are maintained with support from Office Manager.
• Manage website technical back-end operations including security and performance; partner with Marketing team that will manage front end functions like content and user experience
• Implement cybersecurity best practices, including multi-factor authentication, endpoint protection, data backups and access controls.
• Conduct periodic cybersecurity awareness training for staff.
• Assist with compliance efforts (e.g., data privacy, grant or funder IT requirements).
• Support the development of annual IT budgets; monitor IT/system expenses and track against Trust budget, explain variances and raise to management, as appropriate
• Develop technology strategy and roadmap; manage execution which will include equipment refresh plans (desktop and servers), hosting (cloud vs. network), Google vs. Microsoft, access and data security strategy including computer admin privileges.
• Evaluate new software, hardware, and network solutions to streamline and automate and meet the evolving needs of the Trust; make recommendations to management and ensure consideration of security protocols, financial metrics and business case
• Manage relationships with external IT consultants, software vendors, and service providers.
• Evaluate quarterly IT audit report from external consultant and execute any necessary actions.
• Create and maintain user guides, SOP, reference sheets, and documentation.
• Deliver training sessions (live or recorded) and reinforce best practices (for technical aspects of how to use the system; does not include business process).
• Support documentation of processes, escalation paths, and responsibilities.
• Promote consistent system usage and governance practices.

Benefits

• Health Insurance with choice of medical plan and prescription, dental, vision, and life and disability insurance options, along with flexible spending accounts
• 401K retirement savings program with match
• Starting at 10 accrued vacation days, 7 accrued sick days, and 4 personal days annually
• Compensatory time available for overtime hours worked
• Eleven paid holidays per year
• Individual Professional Development fund

What This Job Offers

• Job Type: Full-time
• Career Level: Senior