IT Systems Operations Specialist
About The Position
The IT Sysems Operations Specialist is responsible for providing first-line technical assistance to end users across a variety of IT issues in a manufacturing environment. This individual will identify, research, and resolve technical problems while responding to support requests via phone, email, and in-person interactions. The role requires both technical expertise and strong communication skills to understand user needs, provide timely resolutions, and ensure high levels of customer satisfaction. In addition to resolving day-to-day IT issues, this position provides on-site support in a fast-paced factory setting and contributes to company-wide IT initiatives. Top candidates for an IT Systems Operations Specialist role should demonstrate a mix of deep technical proficiency in system administration, automation, and monitoring, alongside strong problem-solving, resilience, and communication skills. Key search criteria focus on experience with cloud platforms (AWS, Azure), scripting (Python, PowerShell), and ITIL/Agile methodologies.
Requirements
- Systems Administration: Proven expertise in Linux/Unix and Windows server environments.
- Cloud & Infrastructure: Experience with cloud services (AWS, Azure) and virtualized environments.
- Automation/Scripting: Proficiency in scripting languages such as Python, Bash, or PowerShell to streamline operational workflows.
- Monitoring & Performance: Experience with tools like Datadog, Nagios, or Splunk to ensure high system availability.
- Infrastructure as Code (IaC): Knowledge of tools like Terraform or Ansible for managing infrastructure.
- Backup & Security: Understanding of backup/disaster recovery procedures and security compliance standards (e.g., ISO 27001).
- Problem-Solving: Ability to troubleshoot complex, high-level issues under pressure.
- Communication: Ability to translate complex technical jargon for non-technical stakeholders.
- Resilience & Adaptability: Experience working in fast-paced, high-expectation environments.
- Project Management: Familiarity with methodologies such as ITIL, Scrum, or Kanban.
- Collaboration: A proactive team player with a willingness to learn.
Nice To Haves
- AWS Certified SysOps Administrator
- Microsoft Certified: Azure Administrator
- ITIL Foundation
Responsibilities
- Providing first-line technical assistance to end users across a variety of IT issues
- Identify, research, and resolve technical problems
- Responding to support requests via phone, email, and in-person interactions
- Provide timely resolutions
- Provide on-site support in a fast-paced factory setting
- Contributes to company-wide IT initiatives
Benefits
- full range of medical, financial, and wellness benefits
- bonuses or other incentive programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
