IT Systems & Network Administrator

Kings III Emergency Communications•Coppell, TX

2h•$90,000 - $115,000•Onsite

About The Position

The Role: IT Systems & Network Administrator Who You Are You are a technically curious systems administrator who enjoys solving problems and supporting critical systems. You are comfortable operating hands-on and collaborating across a small team. You understand what reliability, security, and documentation mean in a high-availability environment. You will help implement, maintain, and secure Kings III’s IT infrastructure supporting a mission-critical 24x7 emergency communications environment. You’ll work across servers, networks, Microsoft 365, identity, backups, telecom, and endpoint platforms as part of a close-knit IT team. This position is full-time and on-site at our Coppell, TX headquarters. Who We Are: Established in 1989 Kings III is a growing, dynamic company. We’re a six-time winner of DFW Top Workplaces and nationally as a USA Today Top Workplace in 2020-2025. We’re on a mission for change – for our communities, our customers, and our company. If you see yourself as a builder and change agent, this is the right place for you. More than 12% of our employees have been with the company for 10+ years, and an impressive 25% have been with us 5+ years. How do we do it? Here's what our employees say. We seek out creative employees who love opportunities for continuous learning and growth. We value innovation in not just our products, but the way we work, sell, and grow every day. We celebrate change and are always looking for ways to do things better! What You’ll Do: Your work keeps emergency calls connected nationwide, a life-safety mission with measurable community impact. You are joining a mature, well-funded IT program with a modern toolchain, defined scope, backing from senior IT management, and room to grow with the department. The work is hands-on. You will own projects from planning through go-live, dig into escalated problems, become the person your teammates come to about the systems you run, and share after-hours callback for critical issues affecting the dispatch center or core infrastructure. Implement, maintain, and secure physical and virtual servers in Microsoft on-premises and cloud environments Administer networks including switches, firewalls, wireless, SANs, and monitoring platforms Support Active Directory and Azure AD (Entra ID) in a hybrid environment Administer Microsoft 365 services and integrated applications Maintain backup, disaster recovery, and business continuity systems Support SIP-based telecom platforms and related infrastructure Secure and manage endpoints and mobile devices using MDM and security tooling Support security operations, incident response, and evidence collection for SOC 2 controls across access management, change management, and monitoring Create and maintain technical documentation and runbooks

Requirements

High school diploma or equivalent
Proven experience working in a broad IT role within a small, dynamic team
3+ years administering servers, networks, identity, Microsoft 365, and security tooling
Hands-on experience with virtualized server environments (VMware or Hyper-V)
Ability to communicate clearly with technical and non-technical audiences at all levels of the organization
Strong troubleshooting skills and a sense of ownership
A learner’s mindset with the ability to both teach and be taught

Nice To Haves

Experience supporting SIP or VoIP platforms
Experience with NetApp SAN storage platforms
Familiarity with Aruba networking and Fortinet firewalls or wireless
Experience with backup and recovery platforms (Veeam or equivalent)
Basic scripting or automation experience (PowerShell or similar)
Relevant certifications such as CompTIA Network+ or Security+, or Microsoft cloud certifications

Responsibilities

Implement, maintain, and secure physical and virtual servers in Microsoft on-premises and cloud environments
Administer networks including switches, firewalls, wireless, SANs, and monitoring platforms
Support Active Directory and Azure AD (Entra ID) in a hybrid environment
Administer Microsoft 365 services and integrated applications
Maintain backup, disaster recovery, and business continuity systems
Support SIP-based telecom platforms and related infrastructure
Secure and manage endpoints and mobile devices using MDM and security tooling
Support security operations, incident response, and evidence collection for SOC 2 controls across access management, change management, and monitoring
Create and maintain technical documentation and runbooks

Benefits

Medical insurance with 1 HSA and 2 PPO plan options
Flex Spending Account (FSA)/Dependent Care FSA
Dental, vision, life, short- and long-term disability insurance
Critical illness and hospital indemnity plans
401k with company contribution
Employee Assistance Program (EAP)
Company paid telemedicine 24/7 access
Wellness Program
Employee discount program
8 paid holidays, plus 1 floating holiday
15 days of PTO accrued in year 1
Generous referral bonus program
Work life balance (a must!)
Team building, attendance at our annual kickoff each January, and other fun events
Relaxed professional dress code