IT Specialist

Labcorp • Tucker, GA

1d • Onsite

About The Position

The IT Systems Integrations Specialist II serves as the primary escalation point for complex and non-routine technical issues across the Division. This role exercises independent judgment and discretion in diagnosing systemic issues, determining resolution strategies, and leading technical projects that affect system stability and service delivery. The Specialist II manages and coordinates assigned projects, recommends improvements to processes and technologies, and provides expert guidance to support staff. This role supports approximately 10,000+ devices across multi-state environments, including laboratories, processor sites, warehouses, sales teams, and branch locations, and plays a key role in operational decision-making and continuous improvement efforts.

Requirements

• Associates degree
• 1 or more years of IT experience
• 1 or more years of experience in an IT Call Center or IT helpdesk environment

Nice To Haves

• Associate’s degree in Information Technology
• Experience troubleshooting hardware, software and networking issues
• 1 or more years of experience in the healthcare industry
• A+ or Net+ certification
• 1 or more years of experience with ticketing software
• Strong communication skills
• Experience in Network Support
• Experience in Medical field

Responsibilities

• Serve as the primary escalation point for complex and non-routine technical issues across the Division
• Exercise independent judgment and discretion in diagnosing systemic issues
• Determine resolution strategies
• Lead technical projects that affect system stability and service delivery
• Manage and coordinate assigned projects
• Recommend improvements to processes and technologies
• Provide expert guidance to support staff
• Support approximately 10,000+ devices across multi-state environments, including laboratories, processor sites, warehouses, sales teams, and branch locations
• Play a key role in operational decision-making and continuous improvement efforts
• Responsible for both inbound and outbound helpdesk phone calls from customers
• Install, test, configure, troubleshoot and repair hardware/software for desktop support

Benefits

• Medical
• Dental
• Vision
• Life
• STD/LTD
• 401(k)
• Paid Time Off (PTO) or Flexible Time Off (FTO)
• Tuition Reimbursement
• Employee Stock Purchase Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees