IT Specialist
About The Position
This position involves performing Information Technology (IT) technical work, primarily focused on desktop and/or help desk support. Key responsibilities include the installation and repair of desktop hardware and software, management of voice and data systems, and processing help desk work orders for various users. The IT Specialist provides technical support, troubleshooting common hardware and software issues, and acts as a liaison between users and Information Systems. The role also entails maintaining computerized inventory of IT equipment and services, documenting technical procedures, and potentially testing software. Employees may be redeployed to other County departments during declared emergencies.
Requirements
- Reads and understands technical or other complex materials required for the job
Responsibilities
- Installs and repairs desktop hardware and software
- Installs/uninstalls voice and data systems
- Processes help desk work orders for voice, video, and data users
- Performs technical support in a formal or informal help desk setting to users with common hardware and software problems, which includes: logging, troubleshooting, testing, adjusting, resolving, or referring problems to the appropriate Information Technology resource
- Acts as a liaison between the user and Information Systems to communicate problems and possible solutions
- Maintains computerized inventory of voice and data equipment and specialized services for users
- Maintains technical procedures, documentation, operational instructions, and/or project or work order status
- Reads and understands technical or other complex materials required for the job
- By position, tests in-house or vendor-developed software and software upgrades for user requirements and documents errors or discrepancies for correction
- Performs other related duties as assigned
- Employees may be redeployed to work in other capacities in their own department or in other County departments to support core functions of the County during a County-wide emergency declared by the County Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
