IT Specialist

Fabric

7h•Remote

About The Position

As an IT Specialist at Fabric Health, you will be the operational backbone of our internal technology systems. Joining an established Infrastructure team and reporting to the VP of Infrastructure, you will own the configuration, implementation, and automation of the tools and systems that keep a fast-moving, fully remote healthcare company running. This is not a break/fix role. It is a systems-thinking role where your instinct is to build, automate, and improve.

Requirements

3+ years of experience in IT administration or systems administration in a SaaS or technology company.
Hands-on experience with identity and access management platforms such as Okta, Google Workspace, or similar.
Experience managing a device fleet through an MDM platform such as Jamf, Rippling, Kandji, or Microsoft Intune.
Proficiency with IT ticketing systems such as Jira, Zendesk, Freshservice, ServiceNow, or similar.
Scripting or automation experience in Python, Bash, or a comparable language.
Working knowledge of HIPAA compliance requirements as they apply to IT systems and practices.
Experience supporting a fully remote workforce.

Nice To Haves

Prior experience in a healthcare or HIPAA-regulated SaaS environment.
Google Workspace administration experience.
Familiarity with AWS or cloud infrastructure fundamentals.
SOC 2 audit support or evidence-gathering experience.

Responsibilities

Systems Administration & Configuration: Configure, implement, and maintain internal SaaS platforms and productivity tools across a fully remote workforce, including identity and access management systems, SSO, directory services, and role-based access controls.
Device Management: Manage the company device fleet through an MDM platform such as Jamf, Mosyle, Kandji, or Microsoft Intune, including provisioning, compliance enforcement, and hardware support for remote employees.
Automation & Process Improvement: Build and maintain automated workflows for onboarding, offboarding, and access provisioning. Identify recurring IT pain points and fix them through scripting and tooling, not ticket by ticket.
IT Support & Ticketing: Own the internal IT ticket queue, triaging and resolving requests across the company. Maintain IT documentation and runbooks and keep them current as systems evolve.
Compliance & Security: Ensure IT systems and practices remain fully compliant with HIPAA requirements. Support SOC 2 audit preparation, evidence collection, and regular access reviews in partnership with the Security team.