IT Systems Integration Specialist I

Labcorp•Raritan, NJ

6d•$21 - $26•Onsite

About The Position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is recruiting an IT Systems Integration Specialist I for a team in Raritan, NJ.

Requirements

HS Diploma
2 or more years' experience in desktop support

Nice To Haves

2 or more years' experience with Active Directory
2 or more years' experience with ticketing system platforms(i.e. ServiceNow, etc...)
2 or more years' experience supporting network infrastructure and facility-based IT systems
Current or prior Labcorp experience
Familiarity with Meraki camera systems and conference room technologies.
Good communication skills and a high level of professionalism.

Responsibilities

Provide first-level technical support for onsite and remote users, assisting with hardware, software, email, mobile device, and network connectivity issues.
Respond to, document, and manage support tickets, escalating complex issues to Tier 2 or Tier 3 support teams when necessary.
Support users at the Raritan facility and remote locations through in-person, phone, and remote assistance.
Set up, deploy, and troubleshoot desktops, laptops, monitors, printers, docking stations, and other end-user equipment.
Assist with the setup and basic support of conference rooms, audiovisual equipment, televisions, and telecommunications devices.
Provide walk-up support and resolve common IT issues in a professional and customer-focused manner.
Assist with new employee onboarding by preparing hardware, installing software, and setting up user accounts and system access.
Perform routine hardware replacements, upgrades, and equipment refresh activities.
Support software installations, updates, and company-wide technology rollout initiatives.
Assist with basic network troubleshooting, including connectivity issues, patching, and support for MDF and IDF equipment under guidance from senior IT staff.
Monitor and support UPS devices and other IT infrastructure equipment as assigned.
Coordinate with vendors and internal teams regarding IT equipment repairs, installations, and service requests.
Provide technical support for company meetings, Town Halls, and special events to ensure equipment functions properly.
Maintain accurate inventory records for IT hardware and software assets.
Follow IT security policies and procedures while helping users maintain compliance with company standards.