IT Systems Engineer
About The Position
Braven is seeking an IT Systems Engineer to manage core collaboration and productivity platforms and drive automation for internal team workflows. This role is part of the IT team and will work closely with the IT Systems Architect on infrastructure decisions while independently managing collaboration tools and automation. The IT Systems Engineer will administer tools like Jira Service Management, Slack, and Zoom, and is responsible for identifying and implementing automated solutions to improve internal processes. This position reports directly to the Head of Workplace Technology & Operations.
Requirements
- At least 3 years of IT experience
- 1-2 years administering SaaS collaboration platforms (e.g., Jira, Slack, Zoom, Google Workspace, or similar)
- Demonstrated experience designing and building automations or scripted workflows (e.g., Jira automation, Okta Workflows, PowerShell, Python)
Nice To Haves
- Proficiency administering Atlassian Jira/Jira Service Management, including workflow and automation rule design
- Experience administering Slack at an organizational level (admin console, app management, integrations)
- Experience administering Zoom at an organizational level
- Experience with single sign-on and identity administration (e.g., Okta)
- Experience with scripting and automation tools (e.g., PowerShell, Python, JavaScript)
- Track record of identifying and solving internal workflow inefficiencies through technology
- Strong analytical and problem-solving skills with a focus on detail and accuracy
- Ability to explain complex technical concepts to a variety of stakeholders with different technical backgrounds
- Exemplification of Braven’s core values.
- Experience that has informed your belief in Braven’s mission and has prepared you to work with, or for, Braven’s student Fellow population.
Responsibilities
- Administer Jira Service Management, including projects, workflows, request types, and automation rules
- Administer Slack and Zoom at an organizational level, including app/integration management and provisioning
- Identify manual, repetitive, or inefficient internal workflows and design automated solutions (e.g., Jira automation rules, Okta Workflows, scripting)
- Partner with team leads across the org to translate workflow pain points into automated technical solutions
- Provide tier 2/3 support for issues escalated from the helpdesk queue related to collaboration platforms
- Develop and maintain documentation for tool configurations, workflows, and automations
- Collaborate with the IT Systems Architect on infrastructure and architecture-level decisions that intersect with collaboration tooling
- Coordinate with software vendors to implement new features and evaluate new tools
- Other duties as assigned
Benefits
- Unlimited vacation time
- Org-wide holidays
- Week-long shutdowns in July and the end of the calendar year (minimum of 19 days per year)
- $25,000 in lifetime Carrot benefits for fertility, family-building, and hormonal health
- Match of your 401K contribution up to 5% of your base annual salary, starting your first full month
- Coverage of 85% of health insurance premium for employee and dependents
- 12 weeks of paid parental leave
- A one-month paid sabbatical after 4 years on staff
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
