IT Systems Engineer

Engie • Iowa City, IA

7d • Onsite

About The Position

As an IT Systems Engineer supporting ENGIE North America’s University of Iowa operations in Iowa City, you will provide hands-on technical support for users supporting utility operations and administrative functions. You will serve as a local IT presence for day-to-day business computing needs, ensuring employees have reliable access to systems, hardware, applications, and collaboration tools required to perform their work safely and efficiently. You will support a broad range of technologies in an office and plant-adjacent environment, including desktops, laptops, printers, Microsoft 365 applications, and collaboration tools. You will work closely with ENGIE’s central IT teams, local Operational Technology and Industrial Control Systems partners, and University IT when needed. This role requires strong customer focus, technical troubleshooting skills, and the ability to manage issues independently while maintaining clear communication and documentation. Reporting to the Distribution Plant Manager, your roles and responsibilities include: Provide technical support for end users, including password resets, hardware issues, software installations, and desktop or laptop troubleshooting Respond to user-reported issues with a customer-focused approach and resolve problems efficiently Image and deploy laptops, support user migrations, and manage hardware refreshes Support Microsoft Teams room devices and on-site printer systems Coordinate with users to assess computing needs and order appropriate hardware Prioritize and manage support requests based on severity and business impact Perform root cause analysis and implement preventive measures to reduce recurring issues Take ownership of critical issues with proactive communication through resolution Maintain accurate contact lists and alert documentation for team and customer communications Assist in developing and improving help desk processes and procedures Collaborate with ENGIE OT and ICS teams as needed and provide limited remote support to other ENGIE sites in North America Participate in on-call rotation and provide after-hours support for urgent issues when required Follow all ENGIE policies, procedures, and security standards Perform additional duties as assigned

Requirements

• Bachelor’s degree in business administration, computer science, information systems, or related field. In lieu of a degree, we will also consider a combination of relevant experience where you gained a strong understanding of IT systems
• Minimum of three (3) years of experience supporting personal computers, users, and networks
• Strong customer service mindset with proven problem resolution skills
• Experience supporting Windows 10 and 11, Microsoft Office 365, VPN, remote access tools, and basic networking
• Familiarity with WAN connectivity concepts and multi-tiered application support
• Experience working with help desk or problem management systems
• Ability to prioritize tasks, manage time effectively, and work independently
• Strong written and verbal communication skills

Nice To Haves

• Technical certifications or formal training in computer hardware or networking helpful

Responsibilities

• Provide technical support for end users, including password resets, hardware issues, software installations, and desktop or laptop troubleshooting
• Respond to user-reported issues with a customer-focused approach and resolve problems efficiently
• Image and deploy laptops, support user migrations, and manage hardware refreshes
• Support Microsoft Teams room devices and on-site printer systems
• Coordinate with users to assess computing needs and order appropriate hardware
• Prioritize and manage support requests based on severity and business impact
• Perform root cause analysis and implement preventive measures to reduce recurring issues
• Take ownership of critical issues with proactive communication through resolution
• Maintain accurate contact lists and alert documentation for team and customer communications
• Assist in developing and improving help desk processes and procedures
• Collaborate with ENGIE OT and ICS teams as needed and provide limited remote support to other ENGIE sites in North America
• Participate in on-call rotation and provide after-hours support for urgent issues when required
• Follow all ENGIE policies, procedures, and security standards
• Perform additional duties as assigned

Benefits

• options for medical, dental, vision, life insurance, employer-paid short-term and long-term disability insurance, ESPP, generous paid time off including wellness days, holidays and leave programs
• 401(k) Retirement Savings Plan with a company match
• supplemental benefits for full time employees that enhance emotional and physical well-being through all stages of life from family forming to caregiver benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level