IT Systems Engineer

Intertek US•York, PA

About The Position

Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life This position is responsible for maintaining and proactively managing field office IT systems and infrastructure in operating condition. In addition, providing Tier3 support for escalations and project work. Reporting to the North Amer IT Manager.

Requirements

Degree in Information Technology and/or the equivalent in terms of education, experience, and training
Working knowledge of MS server operating systems
Working knowledge of VM technology; specifically, VMWARE and Hyper V.
Exposure to IT systems security, monitoring and configuring
Knowledge of DNS, DHCP, Active Directory
Knowledge of or exposure to SMS and/or other asset management tools
Working knowledge of backup/restore solutions
Knowledge of networking topologies and network wiring systems
Extensive experience utilizing several operating systems
A history of self-motivation, organization, planning and detail-oriented work
The skill set and desire to stay up with technology changes
Able to read, analyze, and interpret technical and business documentation
Ability to communicate in English effectively both verbally and in writing
Ability to effectively present information and respond to questions from various levels of management and users
Ability to work independently with minimal supervision
A team player, able to work with peers on tasks and projects
Flexible approach to working hours and travel as needed
Must be able to participate in a 24 hour on call rotation
Cultural awareness

Nice To Haves

Technical certification such as MCS or MCSE preferred
Experience with cloud management & deployment services (Azure & AWS)
Experience with Exchange Online management via PowerShell
Experience with MS SQL server management
Experience with MS FIM/MIM server management.
Experience with Dell and HP server hardware/equipment a plus

Responsibilities

Maintain all field office filesystem and data storage integrity.
Perform administrative tasks as required to files servers and IT systems
Monitor field site files servers for capacity, utilization, network availability and performance; troubleshoot as required
Maintain central repository of all sites specific IT Systems documentation and requirements
Implement, maintain, and report on field office system/data backup policies, schedules, and procedures.
Coordinate data recovery requirements with field office operations personnel.
Document and maintain field office specific disaster recovery plans, validation, and test documentation.
Work with internal customers to provide system solutions
Work with regional and global engineering teams for site specific IT infrastructure support.
Liaise with Intertek’s offshore global service desk and other technical teams to ensure tickets effectively transition through a centralized service desk application (ServiceNow).
Ensure adherence to company IT standards for systems, participate in regular CMC audits of field office IT systems and infrastructure.
Work with internal customers to provide system solutions
Write effective technical documentation as assigned
Keep abreast of current technology
Perform other work as required