IT Systems Engineer (Microsoft 365 & Power Platform)

NAC International, Inc.•Peachtree Corners, GA

9h•Hybrid

About The Position

As the IT Systems Engineer, you will provide advanced technical support, operational execution, and project delivery across Microsoft 365, Entra ID, endpoint management, and enterprise productivity platforms for the corporate organization and its subsidiary companies. You will also support administration and standardization efforts under the direction of the IT Infrastructure Development Manager, serving as a primary escalation resource for complex technical issues, and providing day-to-day operational support for the organization's Power Apps–based Document Approvals system.

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field with five (5) or more years of experience in systems administration, Microsoft 365 administration, or endpoint management; or an equivalent combination of education and experience.
Hands-on experience supporting Microsoft 365 and Entra ID environments.
Practical experience administering Microsoft Intune, including enrollment, configuration, compliance, and application deployment.
Experience with Power Platform administration or support.
Working proficiency with PowerShell for troubleshooting, running existing scripts, and basic administrative automation.
Demonstrated ability to execute independently on assigned responsibilities while working within established architecture and governance frameworks.
Strong troubleshooting skills across identity, endpoint, and productivity platforms.
Solid networking fundamentals, including DNS, DHCP, and VPN basics.

Nice To Haves

Experience supporting multi-tenant or multi-company IT environments.
Familiarity with Microsoft security tooling and concepts, including conditional access, email security, and endpoint protection.
Familiarity with evaluating or supporting emerging AI capabilities in enterprise environments, including Microsoft-specific tools as well as solutions from other providers.
Experience assisting with the implementation of policies, controls, or guardrails for organizational use of AI tools, including security, corporate data protection, identity, and compliance.

Responsibilities

Assist with administration of Microsoft 365 and Entra ID environments under the direction of the IT Infrastructure Development Manager, including user lifecycle tasks, group management, service configuration support, and operational maintenance.
Execute assigned Microsoft 365 cleanup and standardization initiatives, including configuration alignment, documentation updates, testing, and implementation support.
Support identity and access operations, including MFA and SSO support activities and troubleshooting, in alignment with established enterprise security architecture and standards.
Assist with administration of Microsoft Intune for device enrollment, compliance policies, configuration profiles, and application deployment.
Remediate device enrollment issues and support rollout of new endpoint configurations and standards.
Execute workstation cleanup, remediation, and modernization efforts, including testing software changes and supporting upgrade and refresh initiatives.
Maintain endpoint deployment documentation and operational procedures to improve consistency and reduce escalations.
Execute and maintain existing PowerShell-based deployment and remediation scripts; escalate complex script development requirements to the IT Infrastructure Development Manager.
Serve as the primary escalation resource for complex Microsoft 365, Entra ID, Intune, endpoint, and related security issues that exceed Help Desk troubleshooting capabilities.
Partner with the Help Desk function to improve troubleshooting quality, establish escalation criteria, and develop repeatable processes that reduce unnecessary escalations.
Monitor service health, investigate incidents, and coordinate resolution activities with internal teams and external vendors as required.
Provide day-to-day administration, operational support, and advanced troubleshooting for the organization's Microsoft Power Platform (Power Apps)–based Document Approvals system supporting enterprise-wide business workflows.
Implement approved fixes, enhancements, and configuration changes in alignment with established architecture, governance standards, and change approval processes defined by the IT Infrastructure Development Manager.
Collaborate on solution improvements and support the transition of ongoing development and operational support fully in-house, including documentation and knowledge transfer activities.
Coordinate with third-party development partners as needed to support stability, enhancements, and issue resolution.
Execute assigned infrastructure, platform, and application modernization initiatives.
Develop and maintain technical documentation and configuration standards to support scalable operations and consistent service delivery.
Maintain current knowledge of Microsoft cloud services, endpoint management, and enterprise IT best practices.