GCI's IT Systems Engineer III will l everage software to integrate enterprise technologies, cloud solutions, email, telecommunications, and networks into a seamless end-user experience. Apply engineering principles to research, plan, and design solutions that enhance internal communication and efficiency. Support and implement related projects and technologies to meet current and future business needs. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Application Development and Project Support : Provide technical guidance for projects involving enterprise cloud systems and related applications. Participate in project planning, engineering, design and documentation. Conduct solution/product research, due diligence, and prepare pre-project documentation. Gather requirements and maintain ongoing project documentation as needed. Install and configure hardware and software components. Perform system testing, deployments, and manage “Go-Live” activities, including post-launch support and final release to end-users. Support cloud-based solutions and collaborate with engineering teams. Application Support : Evaluate existing configurations for efficiency and recommend improvements. Present findings and recommendations to end-users and business units. Provide solutions and alternative options to customers. Train and assist PSAs and Engineers in effective application support. Troubleshoot and resolve end-user incidents and technical issues. Track, update, and close issues using the trouble ticketing system. Implement routine configuration changes per approved requests. Troubleshoot and resolve software and hardware incidents. Test configuration changes in compliance with change management procedures. Support complex software and hardware patches, updates, and upgrades. Generate performance, productivity, and outage reports, including ad hoc reporting as requested. Maintain documentation for systems, infrastructure, training, and support related to existing applications. Highly accountable and results-driven; self-directed with a proactive approach to identifying opportunities and delivering innovative solutions. Skilled at assessing and managing risks, learning from challenges, and applying lessons to future initiatives. Strong conflict resolutions skills, with the ability to build and maintain successful working relationships with leadership, peers, end users, vendors, and other stakeholders. Ability to articulate technical information in presentation/training format in front of internal and external audiences with varying levels of technical understanding. Demonstrated expertise in supporting enterprise-wide communications and collaboration solutions, including public cloud platforms, VoIP, instant messaging (e.g., MS Teams), and content management systems (e.g., SharePoint). Strong knowledge of client/server software environments, database fundamentals, SQL, and reporting tools. Ability to manage, prioritize, and track multiple assignments while meeting deadlines. Ability to deliver projects on time, within scope, and on budget. Proven ability to adhere to IT industry best practices, including ITIL standards. Strong problem-solving skills with the ability to identify and resolve root causes in complex environments. Ability to analyze system change impacts and implement solutions that minimize disruption while ensuring successful outcomes. Intermediate knowledge of: Databases such as SQL, Oracle, and MongoDB. Operating systems including Windows, macOS, Windows Server, UNIX, Android, and iOS. Office productivity applications including Microsoft Word, Excel, PowerPoint, Visio, and Project. Knowledge of Microsoft 365 SaaS services, including but not limited to: OneDrive / SharePoint, Exchange, Teams, M365 Productivity Apps, Entra (Identity), Viva Suite.