IT Systems Engineer II

Adaptive Biotechnologies•Seattle, WA

25d•Remote

About The Position

The IT Systems Engineer II is responsible for the installation/configuration, operation, and maintenance of systems' hardware, software, and network-related infrastructure. This individual is a strong problem solver and troubleshooter who resolves incidents quickly and strengthens infrastructure availability. This role collaborates closely with the rest of the IT team and other tech departments to drive Adaptive's technical strategy at the tactical level. Will also have a positive attitude, team mindset, a strong sense of urgency, excellent communication skills and demonstrate an unwavering commitment to customer satisfaction with the ability to prioritize and adapt quickly in a dynamic environment.

Requirements

Associate degree in a technical field, such as engineering or computer science, or equivalent industry experience.
5+ years of relevant IT experience
Experience managing complex hybrid on-prem/cloud infrastructure
Experience with the Microsoft server technology stack
M365 administration and troubleshooting
Administration of NIX server platforms
Proficient with advanced virtualization platforms, particularly VMWare and Azure
Support and administration including remote administration, end user support including executive support
Excellent knowledge, navigation, administration, and troubleshooting of Microsoft Suite of products including SharePoint, OneDrive, Excel, PowerPoint, etc.
Strong communication skills and the ability to effectively communicate technical information to both technical and non-technical audiences are important
Knowledge of industry-standard information, security practices, including logging/monitoring, encryption, and auditing
Attention to detail and the ability to multi-task to respond to diverse site issues along with core IT subject matter issues
Must be flexible with tasks and schedules, and be able to successfully work in a team environment
Ability to respond to occasional after-hours support issues as needed
Strong analytical thinking and problem-solving abilities

Nice To Haves

Scripting skills with knowledge of programming languages, such as Perl, Ruby, and Python.
Experience with monitoring tools such as SolarWinds, SumoLogic, etc.
Experience with virtualized compute and storage i.e. VMware, NetApp, Azure Files
Knowledge of network management and architecture, M365/Azure platforms as well as IaaS/PaaS implementations and management
Cloud experience, especially Azure
Coding experience to empower automation and IAC
Managing continuous improvement
Applicable Microsoft certifications commensurate with experience level
Experience with compliance and regulatory audits such as SOX and HIPPA
Experience in the Biotech or other life sciences or medical industry is preferred

Responsibilities

Manage and maintain Adaptive IT systems
Administer monitoring systems, maintaining system integrity and availability
Perform regular security and job monitoring
Harden IT systems per Infosec compliance
Provide support for reactive issues as needed
Respond to system outages and incidents as appropriate
Maintain automation scripts for routine tasks
Troubleshoot a diverse range of office and lab computing devices and monitoring systems.
Coordinate with other technology groups to maintain critical system availability
Training the help desk team on new systems, protocols, and best practices
Regulatory responsibilities per Good Manufacturing Practices (GMP)
Regulatory responsibilities per Good Clinical Practices (GCP)
Regulatory responsibilities per Good Laboratory Practices (GLP)
Ensure the security and protection of company systems and data by maintaining compliance with Adaptive security and information handling policies
All other duties as assigned