IT Systems Engineer I

Vc3•Raleigh, NC

3d•Remote

About The Position

This is a remote-first role; however, candidates must be based in or near Pamlico County, North Carolina, to ensure essential on-site coverage when required. At VC3, we don't just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time. We're a team of doers, builders, and tech whisperers who live by 4 core values: Go Beyond | Own It | Be Curious | Serve as One We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar. The Impact you will have: In this role, you'll resolve complex technical issues, ensuring our clients receive timely and effective solutions. By managing escalated service requests and supporting key business technologies, you'll play a critical role in driving client success. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

Requirements

2+ years relevant technical experience OR 1 year experience in Service Technician I or II at VC3
2+ years experience managing: Windows Service, Microsoft/Office 365, Active Directory, GPOs, Virus and Security, TCP/IP, DHCP, DNS, Hyper-V and VMWare

Nice To Haves

CompTIA Network/A+, Microsoft 365 or Azure certifications highly desired

Responsibilities

Receive and respond to escalated service requests, incidents and change requests in a timely manner
Troubleshoot issues across LOB applications, Microsoft Office, browsers, networking (DNS, DHCP, ISP), VPN/RDS/Citrix, wireless, and peripherals such as printers
Complete technical administrative tasks such as virus/malware removal, phishing email remediation, add/remove/change virtual server resources, and application password resets
Expertise with Active Directory and Group Policy Management
Strong background working in Microsoft 365 Partner Center/Entra ID
Identify recurring issues and initiate problem tickets for them
Make recommendations for improvements of supported hardware and software, with an eye on our clientele's security posture
Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
Participate in the on-call rotation (1 week every 3-4 months)
Additional duties as required

Benefits

Flexibility - We're remote-first, but not remote-only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company-paid time off to help you thrive in work and in life.
Well-being & Support - Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well-being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company-matched 401(k)/RRSP plans. Whether it's today's needs or tomorrow's goals, we've got you covered.
Grow with Us - Whether you're just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career-pathing to support internal mobility.
People-First Culture - We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
Transparent Leadership - From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.

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