IT Systems Coordinator
About The Position
The IT Systems Coordinator will support day-to-day IT systems operations, monitor and maintain IT systems, and help to develop and deliver IT training resources for staff to facilitate optimal use of systems. The IT Systems Coordinator works with the IT Systems Manager to develop and execute project plans and ensure systems run efficiently and securely. Travel is required to support onsite projects. NorthLakes Community Clinic is a Federally Qualified Community Health Center that operates 19 clinics in 19 communities throughout 13 counties in Wisconsin. They provide a variety of services based on the needs of the communities they serve, including primary Medical, Dental, and Behavioral Health. All people are welcome to receive care regardless of their insurance status and ability to pay, with a Sliding Fee Scale available for those who qualify. The clinic is governed by a patient-majority board and is committed to its mission of responding to healthcare needs with quality services and actively removing barriers to wellness.
Requirements
- Associate degree in IT or related field
- 1+ year of experience with IT systems or related field, or a combination of relevant education and professional experience.
- Experience with Windows, Virtualization, Microsoft Office, and project management software.
Nice To Haves
- Microsoft Power Apps experience
- Excellent communication and customer service skills
- Experience working in health care settings
- Experience working as part of a team.
Responsibilities
- Work with key stakeholders on project implementation during all phases of the project lifecycle.
- Monitor and maintain network infrastructure including but not limited to: Switches, firewalls, servers, Wi-Fi access points and Security Systems.
- Assists with documentation of technical issues and solutions by contributing to the internal IT knowledge base.
- Assists with maintaining accurate inventory of hardware and software assets.
- Help maintain and support security best practices in accordance with organization policies, HIPAA and audit requirements.
- Install and update company software as business needs dictate.
- Provide technical support for technology within the organization including but not limited to: Desktop computers/Laptops/workstations, server and switching infrastructure, VOIP, and other hardware and software used by staff.
- Assists with training of staff and assistance as needed with various hardware and software platforms as business needs dictate.
- Works with IT Systems Manager on Cybersecurity, IT administration tasks, networking and system monitoring and performance and various IT operational policies.
- Help administer and work in Microsoft Active Directory, Microsoft 365 and various virtualized environments.
- Collaborates with other IT Staff and offers input and recommendations on various projects and contributes to the overall success of the department.
- Diagnose system issues, research, evaluate, analyze and problem solve to reach resolution.
- Works with leadership team to plan for and implement IT projects and coordinates projects as assigned, including developing project plans, working with stakeholders on defining timeframes, developing user resources, and communicating project status.
- Communicates effectively with leadership team and collaborates across departments.
- Prioritize concurrent tasks and team requests to meet tight deadlines; flag obstacles and propose solutions in a timely manner.
- Understand and uphold the Center's Mission, Vision, and Values.
- Other duties as assigned.
Benefits
- Medical and dental insurance
- Employer paid group term life and disability
- Employer contribution toward Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO)
- Paid Holidays
- Paid Leave Bank
- 403(b) with a 4% employer match
- Vision Insurance
- Supplemental Life, AD&D and Disability
- Tuition reimbursement
- Health and Wellness reimbursement program
- Employee Assistance Program
- Specialized behavioral health services and resources for employees and family members
- Partner of HRSA/NHSC loan repayment program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
101-250 employees
