IT Systems Analyst

The City of Belton • Belton, TX

16h • Onsite

About The Position

Under the general direction of the Director of Information Technology, this position serves to assist in the installation and maintenance of personnel computers, related peripherals and devices, telecommunication equipment, and other electronic office equipment. The IT Systems Analyst also monitors, installs, supports, and troubleshoots all hardware/software for all City staff. This job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following: Customer Response: Provide technical support for desktop and laptop computers. Hardware and software installation and troubleshooting, inventory control, assessing maintenance needs in light of warranty contracts, working with vendors on warranty issues, and assisting end-users with the use of standard software applications. Maximize customer service by informal one-on-one training in standard applications and overall desktop usage. Coordinate projects which facilitate use of core application with end users. Implement software and security standards established by City staff. This includes making sure the City’s standard software is installed on all desktops and that no unauthorized software is installed. Implement the security and network standards established by the Network Administrator. Train staff on new IT related equipment. Provide quality customer service to City staff, the general public, and all other work contacts. Monitor daily call volume. Establish and track performance measurements for customer service. Administration and Research: Keep up with technology trends relevant to job responsibilities; use research tools to troubleshoot and make recommendations for system optimization; document research finds; and document work done on systems. Perform preventative and optimization measures on desktop system. Use a tracking database to organize work assignments and track and document progress. Other Duties: Performs all job duties according to all approved safety rules and procedures. Promptly reports all accidents, injuries, theft, loss, and broken/damaged equipment/property to their immediate supervisor. Reports or corrects all unsafe practices or conditions they observe to their immediate supervisor. Perform related duties as assigned. Regular and consistent attendance for the assigned work hours is essential.

Requirements

• AAS degree in Computer Science, GIS, MIS, or a closely related field.
• Two years’ experience in a related field.
• Any combination of related education and experience.
• Possession of a valid Texas driver’s license.
• Knowledge of business process analysis and project management techniques for systems implementation projects.
• Knowledge of procedures and processes involved in administering organization-wide technology training.
• Awareness of the meaning and consequences of improper administration or release of restricted information.
• Ability to read and understand technical manuals, policies and procedures, and system documentation.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to appraise situations accurately and quickly, and recommend an effective course of action.
• Ability to establish and maintain effective working relationships with peers, clients, citizens, and vendors.
• Ability to provide own transportation for travel between City facilities to assist departmental personnel with computer matters.
• Punctuality and regular attendance.

Nice To Haves

• Comptia Network and/or A+ HW/SW preferred.

Responsibilities

• Assist in the installation and maintenance of personnel computers, related peripherals and devices, telecommunication equipment, and other electronic office equipment.
• Monitor, install, support, and troubleshoot all hardware/software for all City staff.
• Provide technical support for desktop and laptop computers.
• Perform hardware and software installation and troubleshooting.
• Manage inventory control and assess maintenance needs in light of warranty contracts.
• Work with vendors on warranty issues.
• Assist end-users with the use of standard software applications.
• Provide informal one-on-one training in standard applications and overall desktop usage.
• Coordinate projects which facilitate the use of core applications with end users.
• Implement software and security standards established by City staff, ensuring standard software is installed and no unauthorized software is present.
• Implement security and network standards established by the Network Administrator.
• Train staff on new IT related equipment.
• Provide quality customer service to City staff, the general public, and all other work contacts.
• Monitor daily call volume and establish/track performance measurements for customer service.
• Keep up with technology trends relevant to job responsibilities.
• Use research tools to troubleshoot and make recommendations for system optimization.
• Document research findings and work done on systems.
• Perform preventative and optimization measures on desktop systems.
• Use a tracking database to organize work assignments and track/document progress.
• Perform all job duties according to approved safety rules and procedures.
• Promptly report all accidents, injuries, theft, loss, and broken/damaged equipment/property to their immediate supervisor.
• Report or correct all unsafe practices or conditions observed to their immediate supervisor.
• Perform related duties as assigned.
• Maintain regular and consistent attendance for assigned work hours.

Benefits

• 100% employer-paid employee-only medical, dental, vision, and basic life insurance premiums.
• Paid vacation, holiday, and sick leave available.
• Participation in the Texas Municipal Retirement System is required.
• Social Security deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree